How To Fix FTBU399 - Customer and CBP number ranges overlap: No transfer of customer number

SAP Error Message - Details

• Message type: E = Error

• Message class: FTBU - Conversion: Treasury partner CBP messages

• Message number: 399

• Message text: Customer and CBP number ranges overlap: No transfer of customer number

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message FTBU399 - Customer and CBP number ranges overlap: No transfer of customer number ?

  The SAP error message FTBU399 indicates that there is an overlap between the customer number ranges for the customer and the Central Business Partner (CBP) in the system. This typically occurs when the number ranges defined for customers and business partners are not properly configured, leading to potential conflicts when trying to transfer or create customer records.
  Cause:
  
  Overlapping Number Ranges: The customer number range and the CBP number range are set in such a way that they share some common numbers. For example, if both the customer and CBP number ranges include the number 1000, this will lead to a conflict.
  Configuration Issues: Incorrect configuration in the number range settings for customers and business partners in the SAP system.
  Data Migration or Integration Issues: If you are migrating data or integrating with another system, the number ranges may not have been properly aligned.
  
  Solution:
  
  
  Check Number Ranges:
  
  Go to the transaction code SNRO (Number Range Objects) and check the number range objects for both customers and business partners.
  Ensure that the number ranges do not overlap. If they do, you will need to adjust one of the ranges to eliminate the overlap.
  
  
  
  Adjust Number Ranges:
  
  If you find overlapping ranges, you can either extend the range of one of the objects or create a new number range that does not conflict with the existing ones.
  Make sure to update the configuration in the relevant customizing settings.
  
  
  
  Reconfigure Settings:
  
  Navigate to the relevant customizing settings for customer and business partner number ranges (usually found under SPRO -> Cross-Application Components -> Master Data Synchronization -> Define Number Ranges for Business Partners).
  Adjust the settings as necessary to ensure that the ranges are distinct.
  
  
  
  Test the Changes:
  
  After making changes, test the creation or transfer of customer numbers again to ensure that the error has been resolved.
  
  
  
  Related Information:
  
  Documentation: Refer to SAP Help documentation for detailed instructions on managing number ranges and understanding the implications of overlapping ranges.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance on number range management.
  Support: If the issue persists after making adjustments, consider reaching out to SAP support for further assistance.
  
  By ensuring that the number ranges for customers and business partners are properly configured and do not overlap, you should be able to resolve the FTBU399 error and successfully transfer customer numbers.