How To Fix FSC1100 - Clarification cases were deleted

SAP Error Message - Details

• Message type: E = Error

• Message class: FSC1 - FI-CA Extended: Message Class

• Message number: 100

• Message text: Clarification cases were deleted

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message FSC1100 - Clarification cases were deleted ?

  The SAP error message FSC1100, which states "Clarification cases were deleted," typically occurs in the context of the SAP Financial Supply Chain Management (FSCM) module, particularly when dealing with dispute management or collections management. This error indicates that certain clarification cases that were expected to be processed or referenced have been deleted from the system.
  Cause:
  
  Manual Deletion: Clarification cases may have been manually deleted by a user or through a batch job.
  Data Consistency Issues: There may be inconsistencies in the database, possibly due to incomplete transactions or errors during data processing.
  System Configuration: Incorrect configuration settings in the FSCM module could lead to unexpected behavior, including the deletion of clarification cases.
  Archiving: If the system is set up to archive old data, it may have removed clarification cases that are no longer considered active.
  
  Solution:
  
  Check Deletion Logs: Review the system logs to determine when and why the clarification cases were deleted. This can provide insight into whether it was a manual action or a system process.
  Restore Deleted Cases: If the deletion was accidental and the cases are still needed, check if there is a backup or an archive from which the cases can be restored.
  Review User Permissions: Ensure that only authorized users have the ability to delete clarification cases. Adjust permissions if necessary.
  System Configuration Review: Verify the configuration settings in the FSCM module to ensure they align with business processes and do not inadvertently lead to deletions.
  Data Consistency Check: Run data consistency checks to identify and rectify any inconsistencies in the database that may have led to the deletion of cases.
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes or patches that address this specific error message or related issues.
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for FSCM to understand the functionality and management of clarification cases.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  Support Tickets: If the issue persists and cannot be resolved internally, consider opening a support ticket with SAP for further assistance.
  
  By following these steps, you should be able to diagnose the cause of the FSC1100 error and implement a solution to prevent it from occurring in the future.