How To Fix FS815 - Multiple customers in MOSS document not permitted: &1 &2

SAP Error Message - Details

• Message type: E = Error

• Message class: FS - Messages from Tax Routines / Prenumbered Checks

• Message number: 815

• Message text: Multiple customers in MOSS document not permitted: &1 &2

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message FS815 - Multiple customers in MOSS document not permitted: &1 &2 ?

  The SAP error message FS815 "Multiple customers in MOSS document not permitted: &1 &2" typically occurs in the context of the Mini One Stop Shop (MOSS) reporting for Value Added Tax (VAT) in the European Union. This error indicates that there are multiple customers associated with a single MOSS document, which is not allowed.
  Cause:
  The error arises when you attempt to create or process a MOSS document that includes transactions for more than one customer. MOSS is designed to simplify VAT reporting for businesses that sell digital services to customers in different EU countries, but it requires that each MOSS document pertains to a single customer.
  Solution:
  To resolve this error, you should take the following steps:
  
  
  Review the MOSS Document: Check the MOSS document that is causing the error. Ensure that it only contains transactions for a single customer.
  
  
  Separate Transactions: If the document includes transactions for multiple customers, you will need to create separate MOSS documents for each customer. Each document should only include transactions related to one customer.
  
  
  Check Customer Data: Verify that the customer data is correctly entered and that there are no unintended entries that could lead to multiple customers being associated with the same document.
  
  
  Adjust Configuration: If this error occurs frequently, you may want to review your configuration settings in SAP related to MOSS reporting to ensure they align with your business processes.
  
  
  Consult Documentation: Refer to SAP documentation or help resources for more detailed guidance on MOSS reporting and handling customer data.
  
  
  Related Information:
  
  MOSS Reporting: MOSS is a scheme that allows businesses to report and pay VAT in one EU member state for sales made to consumers in other EU member states.
  VAT Compliance: Ensure that your business complies with VAT regulations in the EU, as improper handling of MOSS documents can lead to compliance issues.
  SAP Notes: Check for any relevant SAP Notes or updates that may address this error or provide additional guidance on MOSS processing.
  
  If the issue persists after following these steps, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.