How To Fix FM797 - > --------------- Start print phase -------------------------------------

SAP Error Message - Details

• Message type: E = Error

• Message class: FM - Dunning Notices

• Message number: 797

• Message text: > --------------- Start print phase -------------------------------------

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message FM797 - > --------------- Start print phase ------------------------------------- ?

  The SAP error message FM797 typically indicates an issue related to the printing process in the SAP system. This message is often associated with the function module (FM) that handles printing tasks. The error can arise due to various reasons, including configuration issues, missing printer settings, or problems with the spool request.
  Causes of FM797 Error
  
  
  Printer Configuration Issues: The printer may not be correctly configured in the SAP system. This includes settings such as the device type, output device, or access method.
  
  
  Spool Request Problems: The spool request may not be processed correctly. This can happen if the spool server is down or if there are issues with the spool directory.
  
  
  Authorization Issues: The user may not have the necessary authorizations to execute the print job or access the printer.
  
  
  Network Issues: If the printer is networked, there may be connectivity issues preventing the SAP system from sending print jobs to the printer.
  
  
  Missing or Incorrect Output Device: The output device specified in the print settings may not exist or may be incorrectly defined.
  
  
  Solutions to FM797 Error
  
  
  Check Printer Configuration:
  
  Go to transaction SPAD (Spool Administration) and verify the configuration of the output device.
  Ensure that the device type and access method are correctly set up.
  
  
  
  Review Spool Requests:
  
  Use transaction SP01 to check the status of the spool requests. Look for any errors or issues with the requests that may indicate why printing failed.
  
  
  
  Verify User Authorizations:
  
  Ensure that the user has the necessary authorizations to print. Check the user roles and profiles to confirm that printing permissions are granted.
  
  
  
  Test Printer Connectivity:
  
  If the printer is networked, ensure that it is powered on and connected to the network. You can also try printing a test page from the operating system to confirm connectivity.
  
  
  
  Check Output Device Settings:
  
  In the print settings of the transaction you are using, verify that the correct output device is selected. If necessary, change it to a different device that is known to be working.
  
  
  
  Review System Logs:
  
  Check the system logs (transaction SM21) for any additional error messages or warnings that may provide more context about the issue.
  
  
  
  Contact Basis Team:
  
  If the issue persists, it may be necessary to involve the SAP Basis team to investigate further, especially if it relates to system configuration or network issues.
  
  
  
  Related Information
  
  
  Transaction Codes:
  
  SPAD: Spool Administration
  SP01: Spool Request Overview
  SM21: System Log
  
  
  
  Documentation: Refer to SAP Help documentation for detailed information on configuring printers and managing spool requests.
  
  
  SAP Notes: Check for any relevant SAP Notes that may address specific issues related to FM797 or printing in your version of SAP.
  
  
  By following these steps, you should be able to diagnose and resolve the FM797 error in your SAP system.