How To Fix FM462 - User &1 as e-mail sender is not correct

SAP Error Message - Details

• Message type: E = Error

• Message class: FM - Dunning Notices

• Message number: 462

• Message text: User &1 as e-mail sender is not correct

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message FM462 - User &1 as e-mail sender is not correct ?

  The SAP error message FM462 indicates that there is an issue with the email sender configuration in the SAP system. Specifically, it means that the user specified as the email sender is not valid or not correctly set up to send emails.
  Cause:
  
  Invalid User: The user specified as the sender does not exist in the SAP system or is not correctly defined.
  User Authorization: The user may not have the necessary authorizations to send emails.
  Email Configuration: The email address for the user may not be correctly configured in the user master record.
  SMTP Configuration: There may be issues with the SMTP configuration in the SAP system, preventing emails from being sent.
  
  Solution:
  
  
  Check User Existence:
  
  Verify that the user specified in the error message exists in the SAP system. You can do this by using transaction code SU01 to check the user master record.
  
  
  
  Verify Email Address:
  
  Ensure that the email address is correctly configured in the user master record. You can check this in the SU01 transaction under the "Address" tab.
  
  
  
  Check Authorizations:
  
  Ensure that the user has the necessary authorizations to send emails. This may involve checking roles and profiles assigned to the user.
  
  
  
  SMTP Configuration:
  
  Check the SMTP configuration in the SAP system. You can do this using transaction code SCOT. Ensure that the SMTP node is correctly configured and active.
  
  
  
  Test Email Sending:
  
  After making the necessary changes, test sending an email from the SAP system to ensure that the issue is resolved.
  
  
  
  Consult Basis Team:
  
  If the issue persists, consult your SAP Basis team for further investigation, as they may need to check system logs or configurations.
  
  
  
  Related Information:
  
  Transaction Codes:
  
  SU01: User Maintenance
  SCOT: SAPconnect Administration
  SU53: Authorization Check
  
  
  Documentation: Refer to SAP Help documentation for more details on user management and email configuration.
  SAP Notes: Check for any relevant SAP Notes that may address specific issues related to email sending and user configuration.
  
  By following these steps, you should be able to resolve the FM462 error and ensure that the email sending functionality works correctly in your SAP system.