How To Fix FKKCOLL077 - Service call failed

SAP Error Message - Details

• Message type: E = Error

• Message class: FKKCOLL - Submission to Ext.Collection Agency/Legal Dunning Procedure

• Message number: 077

• Message text: Service call failed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message FKKCOLL077 - Service call failed ?

  The SAP error message FKKCOLL077: Service call failed typically occurs in the context of the Contract Accounts Receivable and Payable (FI-CA) module. This error indicates that a service call to an external system or service has failed, which can be due to various reasons.
  Possible Causes:
  
  Network Issues: There may be connectivity problems between the SAP system and the external service.
  Service Unavailability: The external service might be down or not responding.
  Configuration Errors: Incorrect configuration settings in the SAP system or the external service.
  Authorization Issues: The user or system may not have the necessary permissions to access the external service.
  Data Issues: Invalid or incomplete data being sent to the external service can cause it to fail.
  Timeouts: The service call may be timing out due to long processing times.
  
  Solutions:
  
  Check Network Connectivity: Ensure that the SAP system can reach the external service. You can use tools like ping or traceroute to diagnose network issues.
  Service Status: Verify if the external service is up and running. If it is down, you may need to wait until it is restored.
  Review Configuration: Check the configuration settings in both the SAP system and the external service to ensure they are correct.
  Authorization Checks: Ensure that the user or system has the necessary authorizations to make the service call.
  Data Validation: Review the data being sent to the external service for completeness and correctness. Make sure it adheres to the expected format.
  Increase Timeout Settings: If timeouts are an issue, consider increasing the timeout settings for the service call in the SAP system.
  
  Related Information:
  
  Transaction Codes: You may want to check transaction codes like SLG1 (Application Log) for more detailed error logs related to the service call.
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide patches and updates.
  Debugging: If you have access, consider debugging the process to identify where the failure occurs.
  Consult Documentation: Review the documentation for the specific external service being called to ensure that all requirements are met.
  
  If the issue persists after trying the above solutions, it may be beneficial to consult with your SAP Basis team or reach out to SAP support for further assistance.