How To Fix FKKCOLL067 - Enterprise service has errors - submission of collection items terminated

SAP Error Message - Details

• Message type: E = Error

• Message class: FKKCOLL - Submission to Ext.Collection Agency/Legal Dunning Procedure

• Message number: 067

• Message text: Enterprise service has errors - submission of collection items terminated

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message FKKCOLL067 - Enterprise service has errors - submission of collection items terminated ?

  The SAP error message FKKCOLL067 indicates that there are errors in the enterprise service related to the submission of collection items, which has caused the process to terminate. This error typically occurs in the context of SAP Convergent Charging or SAP Contract Accounts Receivable and Payable (FI-CA) when there are issues with the data being processed for collection items.
  Causes:
  
  Data Validation Errors: The collection items may contain invalid or incomplete data that does not meet the required criteria for processing.
  Configuration Issues: There may be misconfigurations in the settings related to the collection process or enterprise services.
  Missing Master Data: Required master data (e.g., customer data, contract data) may be missing or incorrect.
  Technical Issues: There could be underlying technical issues, such as problems with the integration between systems or issues with the service itself.
  
  Solutions:
  
  Check Error Logs: Review the error logs in the SAP system to identify the specific errors associated with the collection items. This can provide insights into what data is causing the issue.
  Validate Data: Ensure that all required fields in the collection items are filled out correctly and that the data adheres to the expected formats and constraints.
  Review Configuration: Check the configuration settings related to the collection process and enterprise services to ensure they are set up correctly.
  Master Data Verification: Verify that all necessary master data is available and accurate. This includes checking customer accounts, contract details, and any other relevant data.
  Test the Service: If possible, test the enterprise service in a development or quality environment to replicate the issue and identify the root cause.
  Consult Documentation: Refer to SAP documentation or notes related to the specific version of the software you are using for any known issues or patches that may address the problem.
  Contact SAP Support: If the issue persists and cannot be resolved internally, consider reaching out to SAP support for assistance.
  
  Related Information:
  
  Transaction Codes: You may want to use transaction codes like SICF to check the status of the services or SLG1 to view application logs for more detailed error messages.
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message or provide guidance on troubleshooting.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to diagnose and resolve the issue related to the FKKCOLL067 error message.