How To Fix FKK_CC017 - Web service call by event 5710 terminated

SAP Error Message - Details

• Message type: E = Error

• Message class: FKK_CC -

• Message number: 017

• Message text: Web service call by event 5710 terminated

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message FKK_CC017 - Web service call by event 5710 terminated ?

  The SAP error message FKK_CC017 indicates that a web service call triggered by event 5710 has been terminated. This error typically occurs in the context of SAP Convergent Charging (SAP CC) or SAP Convergent Invoicing (SAP CI) when there is an issue with the web service communication.
  Causes:
  
  Network Issues: There may be connectivity problems between the SAP system and the web service endpoint.
  Service Unavailability: The web service being called may be down or not reachable.
  Configuration Errors: Incorrect configuration settings in the web service or in the SAP system can lead to this error.
  Timeouts: The web service call may be timing out due to long processing times or heavy load.
  Authorization Issues: The user or system may not have the necessary permissions to access the web service.
  Data Issues: Invalid or unexpected data being sent in the web service call can cause it to fail.
  
  Solutions:
  
  Check Network Connectivity: Ensure that the SAP system can reach the web service endpoint. You can use tools like ping or traceroute to diagnose network issues.
  Verify Web Service Status: Check if the web service is up and running. You can do this by accessing the service URL directly in a browser or using tools like Postman.
  Review Configuration: Double-check the configuration settings for the web service in both the SAP system and the web service itself. Ensure that all required parameters are correctly set.
  Increase Timeout Settings: If timeouts are suspected, consider increasing the timeout settings for the web service call in the SAP system.
  Check Authorizations: Ensure that the user or system making the web service call has the necessary authorizations to access the service.
  Validate Input Data: Review the data being sent in the web service call to ensure it meets the expected format and constraints.
  
  Related Information:
  
  Event 5710: This event is typically related to specific business processes in SAP Convergent Charging or Invoicing. Understanding the context of this event can help in troubleshooting.
  SAP Notes: Check for any relevant SAP Notes or Knowledge Base Articles that may address this specific error or provide additional troubleshooting steps.
  Logs and Traces: Review application logs and traces in the SAP system for more detailed error messages or stack traces that can provide insight into the failure.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  
  If the issue persists after trying the above solutions, it may be beneficial to involve your SAP Basis or technical team for further investigation.