How To Fix FI_MASK_DATA009 - Action cannot be completed; processing contains blocked personal data

SAP Error Message - Details

• Message type: E = Error

• Message class: FI_MASK_DATA - Mask personal data

• Message number: 009

• Message text: Action cannot be completed; processing contains blocked personal data

What causes this issue?

You want to change or delete data. This data includes personal data that
is blocked from processing.

System Response

The system does not process any data for customers or vendors that are
blocked in order to protect personal data. You cannot change any data
related to these customers or vendors.

How to fix this error?

Special authorization is needed to change or delete data containing
blocked customers or vendors.
Only selected business users can be provided with such authorization.
Contact your system administrator for more information.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message FI_MASK_DATA009 - Action cannot be completed; processing contains blocked personal data ?

  The SAP error message FI_MASK_DATA009 indicates that an action cannot be completed because the processing involves blocked personal data. This typically occurs in the context of data protection regulations, such as the General Data Protection Regulation (GDPR) in the European Union, which mandates strict controls over the handling of personal data.
  Cause:
  The error is triggered when an attempt is made to process or access personal data that has been marked as blocked or restricted. This could be due to:
  
  Data Protection Regulations: The data may be subject to legal restrictions, preventing its processing.
  User Authorizations: The user may not have the necessary authorizations to access or process the blocked data.
  Data Masking Settings: The system may have data masking settings in place that prevent certain personal data from being displayed or processed.
  
  Solution:
  To resolve the FI_MASK_DATA009 error, consider the following steps:
  
  
  Check Data Blocking Status:
  
  Review the status of the personal data in question. Ensure that it is not marked as blocked or restricted in the system.
  
  
  
  Review User Authorizations:
  
  Ensure that the user attempting to perform the action has the necessary authorizations to access and process the data. This may involve checking roles and permissions in the SAP system.
  
  
  
  Consult Data Protection Officer (DPO):
  
  If the data is blocked due to compliance with data protection regulations, consult with your organization's Data Protection Officer or legal team to understand the implications and whether the data can be unblocked.
  
  
  
  Adjust Data Masking Settings:
  
  If applicable, review and adjust the data masking settings in the SAP system to allow for the necessary processing of personal data, while still complying with data protection regulations.
  
  
  
  Use Alternative Data:
  
  If the blocked data is not essential for the action you are trying to perform, consider using alternative data that is not subject to the same restrictions.
  
  
  
  System Configuration:
  
  If you have the necessary access, check the configuration settings related to data protection and masking in the SAP system to ensure they are set up correctly.
  
  
  
  Related Information:
  
  GDPR Compliance: Understanding the implications of GDPR and other data protection laws is crucial for managing personal data in SAP.
  SAP Notes: Check for any relevant SAP Notes or documentation that may provide additional guidance on handling personal data and resolving related errors.
  Training and Awareness: Ensure that users are trained on data protection policies and the importance of handling personal data appropriately within the SAP system.
  
  If the issue persists after following these steps, it may be necessary to involve your SAP support team or consult with SAP directly for further assistance.