How To Fix FEH055 - Flight &1 on &2 in &3 overbooked

SAP Error Message - Details

• Message type: E = Error

• Message class: FEH - Test Message Class for FEH

• Message number: 055

• Message text: Flight &1 on &2 in &3 overbooked

What causes this issue?

Flight &V1& on &V2& for passenger &V3& is already fully booked in
economy class.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Put booking on waiting list and re-process as soon as another booking
has been cancelled.
Contact your supervisor and discuss if a free upgrade to business class
is possible for the customer.
Contact the customer and book a different flight, if possible.
If none of the above options applies, cancel the booking.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message FEH055 - Flight &1 on &2 in &3 overbooked ?

  The SAP error message FEH055 indicates that a flight is overbooked. This message typically arises in the context of the SAP Travel Management or SAP Airline Management modules, where flight bookings are managed.
  Cause:
  The error occurs when the number of bookings for a specific flight exceeds the available capacity. This can happen due to:
  
  Overbooking by the airline or travel agency.
  Incorrect configuration of flight capacities in the system.
  Manual entry errors during booking.
  Changes in flight availability that were not updated in the system.
  
  Solution:
  To resolve the FEH055 error, you can take the following steps:
  
  
  Check Flight Availability: Verify the current availability of seats for the flight in question. This can be done by checking the flight's capacity and the number of bookings already made.
  
  
  Adjust Bookings: If possible, reduce the number of bookings for that flight. This may involve canceling or rebooking some passengers onto different flights.
  
  
  Update Flight Capacity: If the flight is indeed overbooked due to a configuration error, you may need to update the flight's capacity in the system to reflect the correct number of available seats.
  
  
  Contact Support: If you are unable to resolve the issue, consider reaching out to your SAP support team or the airline's customer service for assistance.
  
  
  Review Business Rules: Ensure that the business rules regarding overbooking are correctly configured in the system. This may involve reviewing settings related to overbooking limits and policies.
  
  
  Related Information:
  
  Documentation: Refer to SAP documentation for specific details on managing flight bookings and handling overbooking scenarios.
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP that pertain to flight management and booking adjustments.
  User Roles: Ensure that users have the appropriate roles and permissions to make changes to flight bookings and capacities.
  
  By following these steps, you should be able to address the FEH055 error and manage flight bookings effectively.