How To Fix FDM_GENERAL230 - Not all dispute cases were displayed

SAP Error Message - Details

• Message type: E = Error

• Message class: FDM_GENERAL - FSCM-DM Integration: Interface Layer

• Message number: 230

• Message text: Not all dispute cases were displayed

What causes this issue?

User parameter FDM_DISP_THRESHOLD restricts the selection of dispute
cases.

System Response

For performance reasons, not all dispute cases are displayed on the
?Dispute Cases? tab.
It is still possible to create and display dispute cases on the
?Invoices? tab.

How to fix this error?

If you need to display all dispute cases on the ?Dispute Cases? tab,
please delete user parameter FDM_DISP_THRESHOLD.
CAUTION: Deletion of this parameter can have severe consequences for
performance when calling receivables processing. This is particularly
the case when many disputes cases exist for a customer that have not yet
been confirmed.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

If you want to display more dispute cases or less dispute cases, change
user parameter FDM_DISP_THRESHOLD accordingly.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message FDM_GENERAL230 - Not all dispute cases were displayed ?

  The SAP error message FDM_GENERAL230 ("Not all dispute cases were displayed") typically occurs in the context of the SAP Dispute Management module. This error indicates that not all dispute cases that meet the selection criteria are being displayed in the user interface. Here are some potential causes, solutions, and related information for this error:
  Causes:
  
  Selection Criteria: The filters or selection criteria applied in the dispute case search may be too restrictive, leading to some cases being excluded from the results.
  Authorization Issues: The user may not have the necessary authorizations to view all dispute cases, which can limit the displayed results.
  Data Consistency: There may be inconsistencies or issues with the underlying data in the database that prevent certain cases from being displayed.
  System Performance: If the system is experiencing performance issues, it may not be able to retrieve all relevant data in a timely manner.
  Configuration Settings: There may be specific configuration settings in the Dispute Management module that limit the display of cases.
  
  Solutions:
  
  Review Selection Criteria: Check the filters and selection criteria used in the dispute case search. Adjust them to be less restrictive to see if more cases appear.
  Check Authorizations: Ensure that the user has the appropriate authorizations to view all dispute cases. This may involve checking roles and permissions in the SAP system.
  Data Validation: Run data consistency checks to ensure that all dispute cases are correctly recorded in the system. This may involve checking for missing or incorrect data entries.
  System Performance Monitoring: Monitor system performance and check for any issues that may be affecting data retrieval. If necessary, consult with your IT team to resolve performance bottlenecks.
  Configuration Review: Review the configuration settings in the Dispute Management module to ensure that there are no settings that limit the display of cases.
  
  Related Information:
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  Documentation: Refer to the official SAP documentation for Dispute Management for guidance on configuration and usage.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  If the issue persists after trying the above solutions, it may be beneficial to consult with your SAP support team or a technical consultant who specializes in SAP Dispute Management for further assistance.