How To Fix FBZI704 - The password could not be changed

SAP Error Message - Details

• Message type: E = Error

• Message class: FBZI - Payments via Internet

• Message number: 704

• Message text: The password could not be changed

What causes this issue?

A technical error occurred when you tried to change the password for
identifier &v1&.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Notify your system administrator.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message FBZI704 - The password could not be changed ?

  The SAP error message FBZI704, which states "The password could not be changed," typically occurs when there are issues related to user authentication or password management within the SAP system. Here are some common causes, solutions, and related information for this error:
  Causes:
  
  Incorrect Current Password: The user may be entering the wrong current password when attempting to change it.
  Password Policy Violations: The new password may not meet the system's password policy requirements (e.g., length, complexity).
  User Lockout: The user account may be locked due to multiple failed login attempts.
  Authorization Issues: The user may not have the necessary authorizations to change their password.
  Technical Issues: There may be underlying technical issues with the SAP system or database that prevent the password change.
  
  Solutions:
  
  Verify Current Password: Ensure that the current password being entered is correct.
  Check Password Policy: Review the password policy settings in the SAP system to ensure that the new password meets all requirements. This can usually be found in transaction code SU01 under the "Password" tab.
  Unlock User Account: If the account is locked, an administrator can unlock it using transaction code SU01 or SU10.
  Check Authorizations: Ensure that the user has the necessary authorizations to change their password. This can be checked by an administrator.
  System Check: If the issue persists, check for any system errors or logs that might indicate a technical problem. This can involve looking at transaction codes like SM21 (System Log) or ST22 (Dump Analysis).
  Contact Support: If none of the above solutions work, consider reaching out to your SAP Basis team or SAP support for further assistance.
  
  Related Information:
  
  Transaction Codes:
  
  SU01: User Maintenance
  SU10: Mass User Maintenance
  SM21: System Log
  ST22: Dump Analysis
  
  
  Password Policy Settings: These can be configured in transaction RZ10 or RZ11 depending on the version of SAP.
  User Lockout Settings: These settings can be found in the profile parameters, which can be accessed via transaction RZ10.
  
  By following these steps, you should be able to diagnose and resolve the issue related to the FBZI704 error message in SAP.