How To Fix EWA677 - Enter a clarification case category

SAP Error Message - Details

• Message type: E = Error

• Message class: EWA - IS-U-WA: Waste Management

• Message number: 677

• Message text: Enter a clarification case category

What causes this issue?

You have not allocated a clarification case category to the process ID
<ZK>'DU' Dunning</> or the <ZK>Business Partner ?BUS1006?</> object
type.

System Response

The system cannot create the clarification case.

How to fix this error?

In <DS:SIMG._ISUWACS_000007>Customizing</>, allocate a clarification
case category to the process ID 'DU' and object type 'BUS1006'.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EWA677 - Enter a clarification case category ?

  The SAP error message EWA677, which states "Enter a clarification case category," typically occurs in the context of SAP applications that require the user to specify a category for a clarification case. This is often seen in modules related to customer service, sales, or support where clarification cases are used to track issues or inquiries that need further investigation or resolution.
  Cause:
  The error arises when a user attempts to create or process a clarification case without selecting a required category. The system mandates that a category be specified to ensure that the case is properly classified and can be managed effectively.
  Solution:
  To resolve this error, follow these steps:
  
  
  Identify the Context: Determine where you are in the SAP application when the error occurs. This could be during the creation of a clarification case or while trying to process an existing one.
  
  
  Select a Category:
  
  Navigate to the section of the application where you can create or edit a clarification case.
  Look for a field labeled "Clarification Case Category" or similar.
  Click on the dropdown menu or input field to select an appropriate category from the available options.
  
  
  
  Save Changes: After selecting the category, ensure that you save your changes or submit the form to proceed without encountering the error again.
  
  
  Consult Documentation: If you are unsure about which category to select, refer to your organization's documentation or guidelines regarding clarification cases. There may be specific categories defined for different types of inquiries or issues.
  
  
  Contact Support: If you continue to experience issues or if the category list is empty, consider reaching out to your SAP support team or system administrator for assistance. They may need to check the configuration or data setup in the system.
  
  
  Related Information:
  
  User Roles: Ensure that you have the necessary permissions to create or modify clarification cases. Sometimes, user roles can restrict access to certain functionalities.
  System Configuration: The categories available for selection may be configured in the system settings. If you believe there should be more categories available, this may need to be addressed by a system administrator.
  Training: If you are new to the SAP system, consider seeking training or resources that explain how to handle clarification cases effectively.
  
  By following these steps, you should be able to resolve the EWA677 error and proceed with your work in SAP.