How To Fix EWA677 - Enter a clarification case category

EWA677 - Overview

• Message type: E = Error

• Message class: EWA - IS-U-WA: Waste Management

• Message number: 677

• Message text: Enter a clarification case category

What causes this issue?

You have not allocated a clarification case category to the process ID
<ZK>'DU' Dunning</> or the <ZK>Business Partner ?BUS1006?</> object
type.

System Response

The system cannot create the clarification case.

How to fix this error?

In <DS:SIMG._ISUWACS_000007>Customizing</>, allocate a clarification
case category to the process ID 'DU' and object type 'BUS1006'.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EWA677 - Enter a clarification case category ?

  The SAP error message EWA677, which states "Enter a clarification case category," typically occurs in the context of SAP applications that require the user to specify a category for a clarification case. This is often seen in modules related to customer service, sales, or support where clarification cases are used to track issues or inquiries that need further investigation or resolution.
  
  Cause:
  The error arises when a user attempts to create or process a clarification case without selecting a required category. The system mandates that a category be specified to ensure that the case is properly classified and can be managed effectively.
  
  Solution:
  To resolve this error, follow these steps:
  
  
  Identify the Context: Determine where you are in the SAP application when the error occurs. This could be during the creation of a clarification case or while trying to process an existing one.
  
  
  Select a Category:
  
  Navigate to the section of the application where you can create