How To Fix EWA635 - Cannot create order. Service is blocked.

SAP Error Message - Details

• Message type: E = Error

• Message class: EWA - IS-U-WA: Waste Management

• Message number: 635

• Message text: Cannot create order. Service is blocked.

What causes this issue?

You want to create a waste disposal order for service &V1& of service
frequency &V2&/&V3&. This service is currently locked. This can be for
the following reasons:
The service has the <DS:DE.WASTE_FLAG>order relevance</> <ZH>Do Not
Create Waste Disposal Order</>
The service has the <DS:DE.STATUS_SERV>service status</> <ZH>provisional
</>
The customer status has the <DS:DE.CUTOFFORDER>indicator</> <ZH>Creation
of Waste Disposal Order Blocked</>

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Unblock the service.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EWA635 - Cannot create order. Service is blocked. ?

  The SAP error message EWA635, which states "Cannot create order. Service is blocked," typically indicates that there is a restriction or blockage on the service that is preventing the creation of an order. This can occur in various contexts, such as when dealing with service orders, maintenance orders, or other types of transactional orders in SAP.
  Causes:
  
  
  Service Blockage: The service associated with the order may be blocked for various reasons, such as:
  
  The service is marked as inactive or blocked in the system.
  The service has been flagged for maintenance or is under review.
  There are restrictions based on the service type or category.
  
  
  
  Configuration Issues: There may be configuration settings in the system that prevent the creation of orders for certain services.
  
  
  Authorization Issues: The user attempting to create the order may not have the necessary authorizations to create orders for the specified service.
  
  
  Master Data Issues: The master data related to the service or the order type may be incomplete or incorrect.
  
  
  Business Rules: There may be specific business rules or workflows in place that restrict the creation of orders under certain conditions.
  
  
  Solutions:
  
  
  Check Service Status: Verify the status of the service in question. Ensure that it is active and not blocked. This can usually be done in the service master data or configuration settings.
  
  
  Review Authorizations: Ensure that the user has the necessary authorizations to create orders for the service. This may involve checking user roles and permissions in the SAP system.
  
  
  Examine Configuration Settings: Review the configuration settings related to the service and order types. Ensure that there are no restrictions that would prevent order creation.
  
  
  Correct Master Data: Check the master data for the service and ensure that all required fields are filled out correctly. This includes checking for any missing or incorrect information.
  
  
  Consult with Business Process Owners: If there are specific business rules or workflows in place, consult with the relevant business process owners to understand the restrictions and determine if any changes are needed.
  
  
  System Logs and Messages: Check system logs and messages for any additional information that may provide insight into why the service is blocked.
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes such as IW31 (Create Order), IW32 (Change Order), or IW33 (Display Order) to interact with service orders.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Documentation: Refer to SAP documentation for details on service order management and configuration.
  
  If the issue persists after checking these areas, it may be necessary to involve your SAP support team or consult with SAP support for further assistance.