How To Fix EWA064 - The service interval was changed

SAP Error Message - Details

• Message type: E = Error

• Message class: EWA - IS-U-WA: Waste Management

• Message number: 064

• Message text: The service interval was changed

What causes this issue?

You cannot change the service interval.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EWA064 - The service interval was changed ?

  The SAP error message EWA064 ("The service interval was changed") typically occurs in the context of SAP Solution Manager, particularly when dealing with EarlyWatch Alert (EWA) reports. This message indicates that the service interval for a monitored system has been modified, which can affect the generation and scheduling of EWA reports.
  Cause:
  
  Manual Change: The service interval may have been manually changed by an administrator or user in the SAP Solution Manager configuration.
  System Configuration Changes: Changes in the system landscape or configuration settings can lead to modifications in the service intervals.
  Version Upgrades: Upgrading the SAP system or Solution Manager might result in default settings being altered, including service intervals.
  Policy Changes: Changes in monitoring policies or procedures can also lead to adjustments in service intervals.
  
  Solution:
  
  Review Configuration: Check the configuration settings in the SAP Solution Manager to verify the current service interval settings. Ensure they align with your organization's monitoring and reporting requirements.
  Adjust Service Intervals: If the service interval has been changed unintentionally, you can revert it to the desired value. This can typically be done in the Solution Manager under the relevant configuration settings for the monitored system.
  Consult Documentation: Refer to the SAP documentation or notes related to EWA and service intervals for specific guidance on how to manage these settings.
  Check for Updates: Ensure that your SAP Solution Manager and monitored systems are up to date with the latest patches and updates, as these may resolve known issues related to service intervals.
  Contact SAP Support: If the issue persists or if you are unsure about making changes, consider reaching out to SAP Support for assistance.
  
  Related Information:
  
  SAP Notes: Look for relevant SAP Notes that may provide additional context or solutions for this error message.
  SAP Community: Engage with the SAP Community forums where other users may have encountered similar issues and can share their experiences and solutions.
  Monitoring Policies: Review your organization's monitoring policies to ensure they are aligned with the current operational needs and that any changes to service intervals are documented and communicated.
  
  By addressing the cause of the error and implementing the appropriate solutions, you can resolve the EWA064 message and ensure that your EWA reports are generated correctly according to the desired service intervals.