How To Fix EU_CLM008 - Customer original of &1 not found

SAP Error Message - Details

• Message type: E = Error

• Message class: EU_CLM - Messages for Programs

• Message number: 008

• Message text: Customer original of &1 not found

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message EU_CLM008 - Customer original of &1 not found ?

  The SAP error message EU_CLM008 ("Customer original of &1 not found") typically occurs in the context of Customer Relationship Management (CRM) or Customer Lifecycle Management (CLM) processes. This error indicates that the system is unable to find the original customer record associated with the specified identifier (&1).
  Cause:
  
  Missing Customer Record: The customer record that the system is trying to reference does not exist in the database. This could be due to deletion or incorrect data entry.
  Incorrect Identifier: The identifier (&1) provided may be incorrect or malformed, leading the system to search for a non-existent record.
  Data Synchronization Issues: If the system is integrated with other systems (like ERP), there may be synchronization issues where the customer data has not been updated or transferred correctly.
  Authorization Issues: The user may not have the necessary permissions to view the customer record, leading to the perception that it does not exist.
  
  Solution:
  
  Verify Customer Record: Check the database or customer master data to ensure that the customer record with the specified identifier exists. You can do this by using transaction codes like BP (Business Partner) or XD03 (Display Customer).
  Check Identifier: Ensure that the identifier you are using is correct. Double-check for any typos or formatting issues.
  Data Synchronization: If your system is integrated with other systems, ensure that data synchronization processes are functioning correctly. You may need to run synchronization jobs or check for errors in the integration.
  Authorization Check: Verify that the user has the necessary authorizations to access the customer record. You may need to consult with your SAP security team to ensure proper roles and permissions are assigned.
  Consult Logs: Check the application logs (transaction SLG1) for any additional error messages or warnings that may provide more context about the issue.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as BP, XD03, and SLG1 for managing business partners, displaying customer data, and checking logs, respectively.
  SAP Notes: Search for SAP Notes related to the error message EU_CLM008 in the SAP Support Portal for any known issues or patches.
  Documentation: Review SAP documentation on customer management and lifecycle management for best practices and troubleshooting steps.
  
  If the issue persists after following these steps, it may be beneficial to engage with your SAP support team or consult with an SAP expert for further assistance.