How To Fix ESSC_GENERIC103 - HCM logical system not defined

SAP Error Message - Details

• Message type: E = Error

• Message class: ESSC_GENERIC - ESSC Generic Services

• Message number: 103

• Message text: HCM logical system not defined

What causes this issue?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

How to fix this error?

Define the HCM logical system (HCMLOGSYS) in Customizing for
<LS>Customer Relationship Management</> under <LS>Interaction Center
WebClient </>-> <LS>Enterprise Shared Services</> -> <LS>Integration
with SAP ERP HCM</> -> <DS:SIMG.CRM_EIC_APPL_CONST>Define Application
Constants</>.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ESSC_GENERIC103 - HCM logical system not defined ?

  The SAP error message ESSC_GENERIC103 indicates that the HCM (Human Capital Management) logical system is not defined in the system. This error typically occurs when there is an issue with the configuration of the logical systems in the SAP landscape, particularly when dealing with Employee Self-Service (ESS) or Manager Self-Service (MSS) functionalities.
  Cause:
  
  Missing Logical System Configuration: The logical system for HCM is not defined in the system settings. This can happen if the system was not properly configured during the setup or if there were changes in the system landscape.
  Incorrect System Settings: The logical system name may be incorrectly specified in the configuration settings.
  Transport Issues: If the configuration was transported from another system, it may not have included the necessary logical system definitions.
  
  Solution:
  To resolve the ESSC_GENERIC103 error, follow these steps:
  
  
  Check Logical System Configuration:
  
  Go to transaction code SM59 (RFC Destinations) and ensure that the logical system for HCM is defined and correctly configured.
  Verify that the logical system name matches the one used in your configuration.
  
  
  
  Define Logical System:
  
  If the logical system is not defined, you can create it using transaction code BD54 (Maintain Logical System).
  Add the necessary logical system name and ensure it is correctly linked to the appropriate client.
  
  
  
  Check HCM Configuration:
  
  Go to transaction code SPRO (SAP Reference IMG) and navigate to the relevant configuration for HCM.
  Ensure that the settings for ESS/MSS are correctly configured and that the logical system is referenced properly.
  
  
  
  Transport Requests:
  
  If the logical system was supposed to be included in a transport request, check the transport logs to ensure it was successfully transported.
  If not, you may need to manually configure the logical system in the target environment.
  
  
  
  Restart Services:
  
  After making changes, it may be necessary to restart the relevant services or clear the cache to ensure that the changes take effect.
  
  
  
  Related Information:
  
  Documentation: Refer to SAP Help documentation for detailed steps on configuring logical systems and HCM settings.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Support: If the issue persists, consider reaching out to SAP Support for further assistance, providing them with the error details and the steps you have already taken.
  
  By following these steps, you should be able to resolve the ESSC_GENERIC103 error and ensure that the HCM logical system is properly defined in your SAP environment.