How To Fix ESSC_GENERIC012 - Cannot add exception or msg. to appl. log; contact system administrator

SAP Error Message - Details

• Message type: E = Error

• Message class: ESSC_GENERIC - ESSC Generic Services

• Message number: 012

• Message text: Cannot add exception or msg. to appl. log; contact system administrator

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message ESSC_GENERIC012 - Cannot add exception or msg. to appl. log; contact system administrator ?

  The SAP error message ESSC_GENERIC012 indicates that there is an issue with adding an exception or message to the application log. This error typically arises in the context of the Employee Self-Service (ESS) or similar applications where logging is essential for tracking errors and exceptions.
  Causes:
  
  Authorization Issues: The user may not have the necessary authorizations to write to the application log.
  Log Configuration: The application log may not be properly configured or may have reached its limit.
  Database Issues: There could be issues with the database connection or the database itself, preventing the log from being written.
  System Performance: High system load or performance issues may prevent the application from executing the logging operation.
  Technical Errors: There may be bugs or technical errors in the application code that prevent logging.
  
  Solutions:
  
  Check Authorizations: Ensure that the user has the necessary authorizations to write to the application log. This can be done by checking the user's roles and authorizations in the SAP system.
  Review Application Log Configuration: Check the configuration of the application log to ensure it is set up correctly and has not reached its storage limit. You can use transaction SLG1 to view application logs and check for any issues.
  Database Health Check: Verify the health of the database and ensure that it is functioning correctly. Check for any locks or performance issues that may be affecting logging.
  System Performance Monitoring: Monitor the system performance to identify any bottlenecks or issues that may be affecting the application. Use transaction ST22 to check for dumps or errors that may provide more context.
  Debugging: If you have access to the development environment, consider debugging the application to identify where the logging is failing. This may require the assistance of a developer or technical consultant.
  Contact SAP Support: If the issue persists and cannot be resolved through the above steps, consider reaching out to SAP support for further assistance. Provide them with detailed information about the error, including any relevant logs or screenshots.
  
  Related Information:
  
  Transaction Codes: 
  
  SLG1: Display Application Log
  ST22: Dump Analysis
  SM21: System Log
  
  
  Documentation: Review SAP documentation related to application logging and error handling for more insights.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide patches.
  
  By following these steps, you should be able to diagnose and resolve the issue related to the ESSC_GENERIC012 error message.