How To Fix ESSC_GENERIC002 - Search returned no employee who is confirmed

SAP Error Message - Details

• Message type: E = Error

• Message class: ESSC_GENERIC - ESSC Generic Services

• Message number: 002

• Message text: Search returned no employee who is confirmed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message ESSC_GENERIC002 - Search returned no employee who is confirmed ?

  The SAP error message ESSC_GENERIC002: Search returned no employee who is confirmed typically occurs in the Employee Self-Service (ESS) or Manager Self-Service (MSS) applications when a user attempts to search for an employee but the system cannot find any records that match the search criteria. This can happen for several reasons:
  Causes:
  
  Incorrect Search Criteria: The user may have entered incorrect or incomplete search parameters (e.g., employee ID, name, etc.).
  Employee Status: The employee may not be in an active status or may not be confirmed in the system. This could mean they are not yet hired, are on leave, or have been terminated.
  Authorization Issues: The user may not have the necessary permissions to view the employee's information.
  Data Synchronization Issues: There may be a delay or issue with data synchronization between different modules or systems.
  Configuration Issues: There may be configuration settings in the SAP system that are preventing the search from returning results.
  
  Solutions:
  
  Verify Search Criteria: Double-check the search parameters to ensure they are correct and complete. Try using different criteria or broader search terms.
  Check Employee Status: Confirm the status of the employee in the system. If the employee is not active or confirmed, you may need to update their status or check with HR.
  Review Authorizations: Ensure that the user has the necessary authorizations to view employee records. This may require checking roles and permissions in the SAP system.
  Data Refresh: If there are known synchronization issues, it may be necessary to refresh the data or wait for the system to update.
  Consult with IT Support: If the issue persists, it may be beneficial to consult with your IT support team or SAP administrator to investigate any underlying configuration or system issues.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  User Documentation: Refer to the user documentation for ESS/MSS for guidance on how to properly search for employees.
  Training: Consider training sessions for users to familiarize them with the search functionalities and best practices in the SAP system.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution. If the problem continues, further investigation may be required by your SAP support team.