How To Fix ESH_TAU_MSG021 - KPRO document not found (PHIO Class: &1, Physical Document: &2)

SAP Error Message - Details

• Message type: E = Error

• Message class: ESH_TAU_MSG - Test Automation

• Message number: 021

• Message text: KPRO document not found (PHIO Class: &1, Physical Document: &2)

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message ESH_TAU_MSG021 - KPRO document not found (PHIO Class: &1, Physical Document: &2) ?

  The SAP error message ESH_TAU_MSG021 indicates that a KPRO (Knowledge Provider) document could not be found. This error typically occurs in the context of SAP Enterprise Search or when dealing with document management systems within SAP. The message provides two parameters: the PHIO Class (the class of the physical object) and the Physical Document (the identifier of the document that could not be found).
  Cause:
  
  Document Deletion: The document may have been deleted or moved from its original location.
  Incorrect Document ID: The Physical Document ID provided may be incorrect or malformed.
  Indexing Issues: The document may not have been indexed properly, leading to it being unsearchable.
  Authorization Issues: The user may not have the necessary permissions to access the document.
  Database Issues: There may be issues with the underlying database that stores the documents.
  
  Solution:
  
  Verify Document Existence: Check if the document with the specified Physical Document ID exists in the KPRO repository. You can do this by using transaction codes like KPRO or SCDO to search for the document.
  Check Document ID: Ensure that the Physical Document ID is correct. If it was manually entered, verify for typos or formatting issues.
  Re-indexing: If the document exists but is not found, consider re-indexing the KPRO documents. This can be done through the relevant SAP transaction for document management.
  Check Authorizations: Ensure that the user has the necessary authorizations to access the document. This may involve checking roles and permissions in the SAP system.
  Database Consistency: If there are database issues, you may need to run consistency checks or consult with your database administrator to resolve any underlying problems.
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  
  Related Information:
  
  KPRO (Knowledge Provider): This is a component in SAP that manages documents and content. It is often used in conjunction with SAP ArchiveLink.
  PHIO Class: This refers to the class of the physical object in the KPRO system, which can help in identifying the type of document or content being referenced.
  SAP Documentation: Refer to the official SAP documentation for more details on KPRO and document management functionalities.
  SAP Community: Engaging with the SAP Community forums can provide insights from other users who may have encountered similar issues.
  
  If the problem persists after trying the above solutions, it may be beneficial to contact SAP support for further assistance.