How To Fix ESH_POST_INSTALL038 - Logon ticket for SSO using file &1 could not be created

SAP Error Message - Details

• Message type: E = Error

• Message class: ESH_POST_INSTALL - ESH Post Installation

• Message number: 038

• Message text: Logon ticket for SSO using file &1 could not be created

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message ESH_POST_INSTALL038 - Logon ticket for SSO using file &1 could not be created ?

  The SAP error message ESH_POST_INSTALL038 indicates that there was an issue creating a logon ticket for Single Sign-On (SSO) using a specified file. This error typically arises during the post-installation phase of the SAP Enterprise Search (ESH) or when configuring SSO.
  Causes:
  
  File Permissions: The file specified in the error message may not have the correct permissions set, preventing the system from writing to it.
  File Path Issues: The path to the file may be incorrect or the file may not exist.
  Configuration Errors: There may be misconfigurations in the SSO settings or in the related profiles.
  Missing Dependencies: Required components or services for SSO may not be installed or configured properly.
  Network Issues: If the SSO relies on network resources, connectivity issues could prevent the creation of the logon ticket.
  
  Solutions:
  
  
  Check File Permissions:
  
  Ensure that the user under which the SAP system is running has the necessary permissions to read and write to the specified file.
  You can use operating system commands to check and modify file permissions.
  
  
  
  Verify File Path:
  
  Confirm that the file path specified in the error message is correct and that the file exists.
  If the file does not exist, create it or correct the path in the configuration.
  
  
  
  Review SSO Configuration:
  
  Check the SSO configuration settings in the SAP system. Ensure that all parameters are set correctly.
  Review the relevant profiles (e.g., DEFAULT.PFL, instance profile) for any misconfigurations.
  
  
  
  Check Dependencies:
  
  Ensure that all necessary components for SSO are installed and configured correctly. This may include checking the installation of the SAP Cryptographic Library or other related components.
  
  
  
  Network Connectivity:
  
  If the SSO setup involves network resources, ensure that there are no connectivity issues. Check firewalls, network settings, and ensure that the necessary ports are open.
  
  
  
  Review Logs:
  
  Check the SAP system logs (transaction SM21) and the developer traces (transaction ST11) for any additional error messages that may provide more context about the issue.
  
  
  
  Consult Documentation:
  
  Refer to the official SAP documentation for SSO configuration and troubleshooting. This can provide insights into common pitfalls and best practices.
  
  
  
  SAP Notes:
  
  Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide additional troubleshooting steps.
  
  
  
  Related Information:
  
  SSO Configuration: Understanding how SSO works in SAP and the various methods (e.g., Kerberos, X.509 certificates) can help in troubleshooting.
  SAP Community: Engaging with the SAP Community forums can provide insights from other users who may have encountered similar issues.
  SAP Support: If the issue persists, consider reaching out to SAP Support for assistance, providing them with detailed logs and error messages.
  
  By following these steps, you should be able to identify and resolve the issue related to the ESH_POST_INSTALL038 error message.