How To Fix ESH_CM_SYS_COUP_MSG050 - Error while getting connector information

SAP Error Message - Details

• Message type: E = Error

• Message class: ESH_CM_SYS_COUP_MSG - Texts for Top Level Info Tagging

• Message number: 050

• Message text: Error while getting connector information

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message ESH_CM_SYS_COUP_MSG050 - Error while getting connector information ?

  The SAP error message ESH_CM_SYS_COUP_MSG050 typically indicates an issue with retrieving connector information in the context of the SAP Enterprise Search (SAP ESH) system. This error can arise due to various reasons, including configuration issues, connectivity problems, or missing components.
  Possible Causes:
  
  Configuration Issues: The connector might not be properly configured in the SAP system. This could include incorrect settings in the connector configuration or missing parameters.
  Network Issues: There may be network connectivity problems between the SAP system and the data source that the connector is trying to access.
  Authorization Problems: The user or service account that is trying to access the connector may not have the necessary permissions.
  Missing Components: Required components or services for the connector may not be installed or activated in the SAP system.
  System Errors: There could be underlying system errors or inconsistencies that are affecting the connector's ability to retrieve information.
  
  Solutions:
  
  
  Check Connector Configuration:
  
  Review the configuration settings for the connector in the SAP system. Ensure that all required parameters are correctly set.
  Verify that the connector is active and properly registered in the system.
  
  
  
  Test Connectivity:
  
  Check the network connectivity between the SAP system and the data source. Ensure that there are no firewalls or network issues blocking access.
  Use tools like ping or telnet to test connectivity to the data source.
  
  
  
  Review Authorizations:
  
  Ensure that the user or service account has the necessary authorizations to access the connector and the underlying data sources.
  Check the roles and permissions assigned to the user/service account.
  
  
  
  Check for Missing Components:
  
  Verify that all required components for the connector are installed and activated in the SAP system.
  Consult the SAP documentation for the specific connector to ensure all prerequisites are met.
  
  
  
  Review System Logs:
  
  Check the SAP system logs (transaction codes like SLG1) for any additional error messages or warnings that may provide more context about the issue.
  Look for any related errors that occurred around the same time as the ESH_CM_SYS_COUP_MSG050 error.
  
  
  
  Consult SAP Notes:
  
  Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message or provide guidance on troubleshooting steps.
  
  
  
  Restart Services:
  
  In some cases, restarting the relevant services or the entire SAP system may resolve transient issues.
  
  
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for Enterprise Search and connectors for detailed configuration and troubleshooting steps.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  SAP Support: If the issue persists, consider reaching out to SAP Support for assistance, providing them with detailed information about the error and the steps you have already taken.
  
  By following these steps, you should be able to diagnose and resolve the ESH_CM_SYS_COUP_MSG050 error in your SAP system.