How To Fix EPM064 - The display cannot be refreshed

SAP Error Message - Details

• Message type: E = Error

• Message class: EPM - Messages for Plant Manager Role

• Message number: 064

• Message text: The display cannot be refreshed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message EPM064 - The display cannot be refreshed ?

  The SAP error message EPM064, which states "The display cannot be refreshed," typically occurs in the context of SAP BusinessObjects Planning and Consolidation (BPC) or SAP Analysis for Office. This error can arise due to various reasons, including issues with the connection to the backend system, problems with the data model, or issues with the client application itself.
  Causes:
  
  Connection Issues: The connection to the SAP backend system may be lost or not properly established.
  Data Model Changes: Changes in the underlying data model or dimensions that are not reflected in the client application.
  Session Timeout: The user session may have timed out, leading to a loss of connection.
  Client Application Issues: Bugs or glitches in the client application (e.g., Excel, BPC) can prevent the display from refreshing.
  Insufficient Authorizations: The user may not have the necessary authorizations to access or refresh the data.
  Network Issues: Problems with the network connection can also lead to this error.
  
  Solutions:
  
  Check Connection: Ensure that the connection to the SAP backend system is active. You can try reconnecting or refreshing the connection.
  Refresh the Application: Close and reopen the client application (e.g., Excel) to reset the session and refresh the display.
  Check for Updates: Ensure that you are using the latest version of the client application and that all relevant patches are applied.
  Review Data Model: If there have been recent changes to the data model, ensure that the client application is updated accordingly.
  Session Management: If the session has timed out, log back into the application and try to refresh the display again.
  Check Authorizations: Verify that the user has the necessary permissions to access the data and perform the refresh.
  Network Troubleshooting: If network issues are suspected, check the network connection and resolve any connectivity problems.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to the EPM064 error. SAP frequently updates its knowledge base with solutions for common errors.
  Logs and Traces: Review application logs or traces for more detailed error messages that can provide additional context for troubleshooting.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  If the problem persists after trying the above solutions, it may be beneficial to contact SAP support for further assistance.