How To Fix EPD051 - Only select one CRM product

SAP Error Message - Details

• Message type: E = Error

• Message class: EPD - Messages for IS-U Master Data Generator

• Message number: 051

• Message text: Only select one CRM product

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message EPD051 - Only select one CRM product ?

  The SAP error message EPD051, which states "Only select one CRM product," typically occurs in the context of SAP Customer Relationship Management (CRM) when a user attempts to select multiple products in a scenario where only one product is allowed. This can happen in various transactions or processes, such as creating a sales order, service order, or during product selection in a CRM application.
  Cause:
  
  Multiple Product Selection: The user has selected more than one product in a field or screen that only allows for a single product selection.
  Configuration Settings: The system may be configured to restrict product selection to one item due to business rules or specific transaction requirements.
  User Error: The user may not be aware of the restriction and inadvertently selects multiple products.
  
  Solution:
  
  Select a Single Product: Review the selection and ensure that only one product is selected. Deselect any additional products that may have been inadvertently chosen.
  Check Configuration: If you believe that multiple products should be allowed, consult with your SAP administrator or functional consultant to review the configuration settings related to product selection in the CRM system.
  User Training: Ensure that users are trained on the limitations of the system regarding product selection to prevent future occurrences of this error.
  
  Related Information:
  
  Transaction Codes: The error may occur in various transaction codes related to CRM, such as sales order creation (VA01), service order creation (IW31), or during product selection in marketing campaigns.
  SAP Notes: Check for any relevant SAP Notes that may address this error or provide additional context or solutions.
  Documentation: Review the SAP documentation for the specific CRM module you are working with to understand the product selection rules and any related business processes.
  
  If the issue persists after following these steps, it may be beneficial to engage with SAP support or your internal IT team for further investigation.