How To Fix EO002 - Flight overbooked!

SAP Error Message - Details

• Message type: E = Error

• Message class: EO - Demo example: Development environment

• Message number: 002

• Message text: Flight overbooked!

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message EO002 - Flight overbooked! ?

  The SAP error message EO002, which indicates "Flight overbooked," typically occurs in the context of airline or travel management systems within SAP. This error arises when a booking attempt is made for a flight that has already reached its maximum capacity for passengers.
  Cause:
  
  Overbooking Policy: Airlines often overbook flights based on historical data regarding no-shows. If the number of bookings exceeds the available seats, this error can occur.
  Real-time Data Issues: There may be a lag in the system's ability to reflect real-time seat availability, leading to attempts to book a flight that is already full.
  Incorrect Data Entry: Sometimes, incorrect flight details or passenger information can lead to this error.
  System Configuration: The system may not be configured correctly to handle overbooking scenarios.
  
  Solution:
  
  Check Availability: Before attempting to book a flight, ensure that there are available seats. This can often be done through a seat availability check in the system.
  Alternative Flights: If the desired flight is overbooked, consider offering alternative flights to the customer. Look for other flights on the same route or nearby times.
  Waitlist Option: If the system allows, place the passenger on a waitlist for the overbooked flight. This way, if a seat becomes available, they can be accommodated.
  System Configuration Review: If this error occurs frequently, review the system configuration and overbooking policies to ensure they align with the airline's operational procedures.
  Contact Support: If the issue persists, it may be necessary to contact SAP support or your internal IT team for further investigation and resolution.
  
  Related Information:
  
  SAP Modules: This error is often encountered in SAP modules related to travel management, such as SAP Travel Management (TM) or SAP Customer Relationship Management (CRM).
  User Training: Ensure that users are trained on how to handle overbooking situations and understand the system's capabilities and limitations.
  Documentation: Refer to SAP documentation or user manuals for specific instructions on handling booking errors and managing flight availability.
  
  By addressing the root causes and implementing the suggested solutions, you can effectively manage the EO002 error and improve the booking process.