How To Fix EMMA501 - Clarification case &1 cannot be used as a template

SAP Error Message - Details

• Message type: E = Error

• Message class: EMMA - Monitoring of Mass Runs

• Message number: 501

• Message text: Clarification case &1 cannot be used as a template

trados = docu -> fi -> fica

What causes this issue?

Clarification case &v1& cannot be used as a template to create a
manual case as its case category &2 is either deactivated or is not a
manual case category.

System Response

You cannot create manual clarification cases with case template &1.

How to fix this error?

Choose a case template with manual and active case category.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EMMA501 - Clarification case &1 cannot be used as a template ?

  The SAP error message EMMA501, which states "Clarification case &1 cannot be used as a template," typically occurs in the context of SAP's case management or clarification processes. This error indicates that the specified clarification case (denoted by &1) cannot be utilized as a template for creating new cases. 
  Causes:
  
  Case Status: The clarification case may be in a status that does not allow it to be used as a template. For example, if the case is closed or archived, it may not be eligible.
  Missing Template Attributes: The case may lack certain attributes or configurations that are required for it to be used as a template.
  Authorization Issues: The user may not have the necessary permissions to use the specified case as a template.
  System Configuration: There may be system settings or configurations that prevent the case from being used as a template.
  
  Solutions:
  
  Check Case Status: Verify the status of the clarification case. If it is closed or in a non-editable state, you may need to reopen it or create a new case instead.
  Review Template Requirements: Ensure that the clarification case meets all the necessary criteria to be used as a template. This may include checking for required fields or attributes.
  User Permissions: Confirm that the user has the appropriate authorizations to use the case as a template. If not, contact your system administrator to adjust permissions.
  Consult Documentation: Refer to SAP documentation or help resources for specific requirements related to using clarification cases as templates.
  System Configuration: If the issue persists, consult with your SAP Basis or configuration team to check if there are any settings that need to be adjusted.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  Transaction Codes: Familiarize yourself with relevant transaction codes related to case management, such as CRM or specific modules that handle clarification cases.
  Support Forums: Consider searching or posting in SAP community forums for insights from other users who may have encountered the same issue.
  
  If the problem continues after trying the above solutions, it may be beneficial to escalate the issue to SAP support for further assistance.