How To Fix EMMA352 - Case generation for job &2 reset; &1 clarification cases deleted

SAP Error Message - Details

• Message type: E = Error

• Message class: EMMA - Monitoring of Mass Runs

• Message number: 352

• Message text: Case generation for job &2 reset; &1 clarification cases deleted

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message EMMA352 - Case generation for job &2 reset; &1 clarification cases deleted ?

  The SAP error message EMMA352 indicates that there was an issue with the case generation for a specific job, leading to the deletion of clarification cases. This error typically arises in the context of SAP's Event Management or similar modules where case management is involved.
  Cause:
  
  Job Reset: The job associated with the case generation was reset, which can happen due to various reasons such as system errors, manual intervention, or scheduling issues.
  Data Integrity Issues: There may be inconsistencies or missing data in the system that prevent the successful generation of cases.
  Configuration Issues: Incorrect configuration settings in the case management or job scheduling could lead to this error.
  System Performance: If the system is under heavy load or if there are performance issues, it may not be able to process the job correctly.
  
  Solution:
  
  Check Job Status: Review the status of the job that was reset. You can do this in transaction codes like SM37 (Job Monitoring) to see if there are any logs or errors associated with it.
  Review Logs: Look at the application logs (transaction SLG1) for any additional error messages or warnings that could provide more context on why the job was reset.
  Data Validation: Ensure that all necessary data for case generation is present and valid. This may involve checking master data, transaction data, and any related configurations.
  Reconfigure Settings: If the issue is related to configuration, review the settings in the relevant customizing transactions to ensure they are set up correctly.
  System Performance: Monitor system performance and resource usage. If the system is overloaded, consider optimizing performance or scheduling jobs during off-peak hours.
  Retry Job: After addressing any identified issues, you may need to manually restart the job or trigger the case generation process again.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions for common problems.
  Documentation: Review the official SAP documentation for Event Management or the specific module you are working with to understand the expected behavior and configuration settings.
  Support: If the issue persists after troubleshooting, consider reaching out to SAP support for further assistance, providing them with detailed logs and error messages.
  
  By following these steps, you should be able to identify the root cause of the EMMA352 error and implement a solution to resolve it.