How To Fix EMMA259 - Management of cases via Case Management is not supported

SAP Error Message - Details

• Message type: E = Error

• Message class: EMMA - Monitoring of Mass Runs

• Message number: 259

• Message text: Management of cases via Case Management is not supported

What causes this issue?

The management of clarification cases is not supported in <LS>Case
Management</>.

System Response

Processing is terminated.

How to fix this error?

INCLUDE NA_SYSADMIN1 OBJECT DOKU ID TX

Procedure for System Administrators

Set case management using transaction EMMA in table <LS>EMMAC_BASIC
</>.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EMMA259 - Management of cases via Case Management is not supported ?

  The SAP error message EMMA259, which states "Management of cases via Case Management is not supported," typically occurs in the context of SAP's Case Management functionality. This error indicates that the system is unable to process a case due to certain limitations or configurations that are not set up correctly.
  Causes:
  
  Configuration Issues: The Case Management functionality may not be properly configured in the system. This could include missing settings or parameters that need to be defined.
  Missing Authorizations: The user may not have the necessary authorizations to access or manage cases within the Case Management module.
  System Limitations: The version of SAP being used may not support certain features of Case Management, or the specific case type may not be enabled for management.
  Integration Issues: If Case Management is supposed to integrate with other SAP modules or third-party applications, any issues in those integrations could lead to this error.
  
  Solutions:
  
  Check Configuration: Review the configuration settings for Case Management in the SAP system. Ensure that all necessary parameters are set up correctly. This may involve checking transaction codes related to Case Management configuration.
  User Authorizations: Verify that the user encountering the error has the appropriate authorizations to manage cases. This can be done by checking the user's roles and permissions in the SAP system.
  System Version: Confirm that the version of SAP being used supports the Case Management features you are trying to utilize. If not, consider upgrading to a version that does.
  Consult Documentation: Refer to SAP documentation or notes related to Case Management for any specific requirements or limitations that may apply.
  Contact SAP Support: If the issue persists after checking configurations and authorizations, consider reaching out to SAP support for further assistance. They may provide insights or patches that address the issue.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide guidance on Case Management configuration.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed. Other users may have encountered the same error and found solutions.
  Training and Documentation: Review training materials or documentation related to Case Management to ensure that you are following best practices in managing cases.
  
  By following these steps, you should be able to identify the cause of the EMMA259 error and implement a solution to resolve it.