How To Fix EMMA242 - Error creating clarification case

EMMA242 - Overview

• Message type: E = Error

• Message class: EMMA - Monitoring of Mass Runs

• Message number: 242

• Message text: Error creating clarification case

What causes this issue?

Error creating clarification case.

System Response

Case was not created.

How to fix this error?

INCLUDE NA_SYSADMIN1 OBJECT DOKU ID TX

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EMMA242 - Error creating clarification case ?

  The SAP error message EMMA242, which indicates "Error creating clarification case," typically arises in the context of the SAP Customer Relationship Management (CRM) module, particularly when dealing with service requests or cases. This error can occur due to various reasons, and understanding the cause is essential for finding an appropriate solution.
  Possible Causes:
  
  
  Missing Required Data: The system may require certain fields to be filled out before a clarification case can be created. If any mandatory fields are missing, the error will occur.
  
  
  Authorization Issues: The user may not have the necessary permissions to create a clarification case. This can happen if the user role is not configured correctly.
  
  
  System 
  Configuration Issues: There may be configuration problems in the CRM system that prevent the creation of clarification cases. This could include issues with the underlying business processes or settings.
  
  
  Technical Errors: There could be underlying technical issues, such as problems with the database or application