How To Fix EMMA231 - Case type &1 is not identical to case type &2 for case &3

SAP Error Message - Details

• Message type: E = Error

• Message class: EMMA - Monitoring of Mass Runs

• Message number: 231

• Message text: Case type &1 is not identical to case type &2 for case &3

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message EMMA231 - Case type &1 is not identical to case type &2 for case &3 ?

  The SAP error message EMMA231 indicates that there is a mismatch between the case types in a specific operation. This error typically arises in the context of case management or when dealing with business processes that involve different case types.
  Cause:
  The error occurs when the system detects that the case type being referenced in a particular operation does not match the expected case type. This can happen in various scenarios, such as:
  
  Data Entry Error: The user may have entered the wrong case type when trying to perform an operation.
  Configuration Issues: There may be inconsistencies in the configuration of case types in the system.
  Process Flow Issues: The workflow or process may be incorrectly set up, leading to the system expecting a different case type than what is being provided.
  
  Solution:
  To resolve the EMMA231 error, you can follow these steps:
  
  
  Verify Case Types: Check the case types involved in the operation. Ensure that the case type you are trying to use matches the expected case type for the operation you are performing.
  
  
  Review Configuration: If you have access to the configuration settings, review the settings for case types in the relevant module (e.g., SAP CRM, SAP S/4HANA). Ensure that the case types are correctly defined and linked.
  
  
  Check Process Flow: If the error occurs during a specific process, review the process flow to ensure that it is correctly set up and that the expected case types are being used at each step.
  
  
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on the case types and their expected usage.
  
  
  Contact Support: If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting with SAP support for further assistance.
  
  
  Related Information:
  
  Transaction Codes: Depending on the context, you may need to use specific transaction codes to access case management or configuration settings (e.g., CRMD_ORDER for CRM).
  SAP Notes: Check for any relevant SAP Notes that may address known issues or provide additional guidance related to case types and error EMMA231.
  User Roles and Permissions: Ensure that the user has the necessary permissions to access and modify case types, as restrictions may lead to errors.
  
  By following these steps, you should be able to identify the cause of the EMMA231 error and implement a solution to resolve it.