How To Fix EMMA230 - You are not authorized to process the case

SAP Error Message - Details

• Message type: E = Error

• Message class: EMMA - Monitoring of Mass Runs

• Message number: 230

• Message text: You are not authorized to process the case

What causes this issue?

You are not authorized to edit the case.

System Response

Processing is terminated.

How to fix this error?

INCLUDE NA_SYSADMIN1 OBJECT DOKU ID TX

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EMMA230 - You are not authorized to process the case ?

  The SAP error message EMMA230, which states "You are not authorized to process the case," typically indicates that the user does not have the necessary permissions to perform the action they are attempting within the SAP system. This can occur in various contexts, such as when trying to access a specific transaction, case, or document.
  Cause:
  
  Authorization Issues: The user’s role or profile does not include the necessary authorizations to access or process the specific case.
  Missing Authorization Objects: The required authorization objects for the transaction or case are not assigned to the user.
  Role Configuration: The roles assigned to the user may not be configured correctly to include the necessary permissions.
  User Status: The user may be inactive or have restrictions placed on their account.
  
  Solution:
  
  Check User Roles: Verify the roles assigned to the user in the SAP system. This can be done by an administrator using transaction code SU01 (User Maintenance) or PFCG (Role Maintenance).
  Review Authorization Objects: Identify the specific authorization objects required for the action and ensure that the user has the necessary permissions. This can be done by checking the authorization logs or using transaction SU53 after the error occurs.
  Modify Roles: If the user lacks the necessary authorizations, an administrator can modify the user’s roles or create a new role that includes the required authorizations.
  Consult Security Team: If you are not an administrator, contact your SAP security team or system administrator to request the necessary access.
  Check User Status: Ensure that the user account is active and not locked or restricted.
  
  Related Information:
  
  Transaction Codes: 
  
  SU01: User Maintenance
  PFCG: Role Maintenance
  SU53: Display Authorization Check
  
  
  Authorization Objects: Common authorization objects related to case processing may include S_USER_AUTH, S_TCODE, and others specific to the module being used (e.g., CRM, HR).
  Documentation: Refer to SAP documentation or your organization’s internal guidelines for managing user roles and authorizations.
  
  If the issue persists after checking the above points, it may be necessary to consult SAP support or your internal IT department for further assistance.