How To Fix EMMA228 - Manual case category &1 not found

SAP Error Message - Details

• Message type: E = Error

• Message class: EMMA - Monitoring of Mass Runs

• Message number: 228

• Message text: Manual case category &1 not found

What causes this issue?

Case category &v1& was not found. This could be for one of the following
reasons:
Case category &v1& does not exist.
Case category &v1& is deactivated.

System Response

Processing is terminated.

How to fix this error?

Enter a valid case category.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EMMA228 - Manual case category &1 not found ?

  The SAP error message EMMA228, which states "Manual case category &1 not found," typically occurs in the context of the SAP Environment Management module, particularly when dealing with case management or incident handling. This error indicates that the system is unable to find a specific manual case category that is referenced in the process.
  Cause:
  
  Missing Configuration: The specified manual case category (denoted by &1) has not been defined in the system. This could be due to a configuration oversight or an incomplete setup.
  Incorrect Input: The case category being referenced may have been misspelled or incorrectly entered in the transaction or program.
  Transport Issues: If the case category was recently transported from another system, it may not have been included in the transport request or may not have been activated properly.
  Authorization Issues: The user may not have the necessary authorizations to view or access the specified case category.
  
  Solution:
  
  
  Check Configuration:
  
  Navigate to the configuration settings for manual case categories in the SAP system.
  Ensure that the case category you are trying to use is defined and active.
  If it is missing, you may need to create it using the appropriate transaction code (e.g., SPRO) and follow the necessary steps to define a new case category.
  
  
  
  Verify Input:
  
  Double-check the input for the case category to ensure it is spelled correctly and matches the defined categories in the system.
  
  
  
  Transport Management:
  
  If the case category was supposed to be transported from another system, check the transport logs to ensure it was included and activated correctly.
  If necessary, re-transport the relevant configuration.
  
  
  
  Authorization Check:
  
  Ensure that the user has the necessary authorizations to access the case category. This may involve checking user roles and permissions.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or help resources related to case management for additional guidance on setting up and managing case categories.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SPRO (for configuration), SE11 (for data dictionary), and SU01 (for user management).
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP Basis or functional team for further investigation.