How To Fix EMMA218 - Error creating case objects for case &1; case not saved

SAP Error Message - Details

• Message type: E = Error

• Message class: EMMA - Monitoring of Mass Runs

• Message number: 218

• Message text: Error creating case objects for case &1; case not saved

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message EMMA218 - Error creating case objects for case &1; case not saved ?

  The SAP error message EMMA218 indicates that there was an issue creating case objects for a specific case, which resulted in the case not being saved. This error typically occurs in the context of SAP's case management functionality, often related to the SAP Customer Relationship Management (CRM) or SAP Service Management modules.
  Cause:
  The EMMA218 error can be caused by several factors, including:
  
  Missing Configuration: The case management configuration may not be set up correctly, leading to issues when trying to create case objects.
  Authorization Issues: The user may not have the necessary authorizations to create or save case objects.
  Data Inconsistencies: There may be inconsistencies or missing data in the case details that prevent the system from creating the case objects.
  System Errors: There could be underlying system errors or issues with the database that are preventing the case from being saved.
  Custom Code: If there are custom enhancements or modifications in the system, they may interfere with the standard case creation process.
  
  Solution:
  To resolve the EMMA218 error, you can take the following steps:
  
  
  Check Configuration: Review the case management configuration settings in the SAP system to ensure that everything is set up correctly. This includes checking the settings for case types, status profiles, and object types.
  
  
  Review Authorizations: Ensure that the user attempting to create the case has the necessary authorizations. You can check this using transaction code SU53 to see if there are any authorization failures.
  
  
  Validate Data: Check the data being entered for the case. Ensure that all required fields are filled out and that there are no inconsistencies or invalid entries.
  
  
  Check System Logs: Use transaction codes like SLG1 (Application Log) to check for any related error messages or logs that might provide more context about the issue.
  
  
  Debugging: If you have access to debugging tools, you can try to debug the case creation process to identify where the error is occurring.
  
  
  Consult Documentation: Refer to SAP Notes or documentation related to case management for any known issues or patches that might address this error.
  
  
  Contact SAP Support: If the issue persists after trying the above steps, consider reaching out to SAP Support for further assistance. Provide them with the error message details and any relevant logs.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER (for managing CRM orders) and SLG1 (for viewing application logs).
  SAP Notes: Search for SAP Notes related to EMMA218 or case management issues in the SAP Support Portal.
  User Forums: Check SAP Community forums or other user groups for discussions related to this error, as other users may have encountered and resolved similar issues.
  
  By following these steps, you should be able to identify the cause of the EMMA218 error and implement a solution to resolve it.