How To Fix EMMA085 - Clarification cases for job &1 cannot be deleted; check the cases

SAP Error Message - Details

• Message type: E = Error

• Message class: EMMA - Monitoring of Mass Runs

• Message number: 085

• Message text: Clarification cases for job &1 cannot be deleted; check the cases

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message EMMA085 - Clarification cases for job &1 cannot be deleted; check the cases ?

  The SAP error message EMMA085 indicates that there are clarification cases associated with a specific job that cannot be deleted. This typically occurs in the context of SAP's Event Management or similar modules where jobs and clarification cases are managed.
  Cause:
  The error message EMMA085 is triggered when you attempt to delete a job that has associated clarification cases. Clarification cases are usually created to address issues or exceptions that arise during the execution of a job. If there are unresolved clarification cases linked to the job, the system prevents deletion to maintain data integrity and ensure that all issues are addressed.
  Solution:
  To resolve this error, you need to follow these steps:
  
  
  Check for Associated Clarification Cases:
  
  Navigate to the relevant transaction or report where you can view clarification cases.
  Identify the clarification cases linked to the job in question (indicated by the job number &1 in the error message).
  
  
  
  Review and Resolve Clarification Cases:
  
  Analyze the clarification cases to understand the issues they represent.
  Resolve the underlying issues, which may involve updating data, correcting errors, or taking necessary actions as per your business process.
  
  
  
  Delete or Close Clarification Cases:
  
  Once the issues are resolved, you can either delete or close the clarification cases, depending on your business requirements and system configuration.
  
  
  
  Retry Deleting the Job:
  
  After all associated clarification cases have been addressed, attempt to delete the job again.
  
  
  
  Related Information:
  
  
  Transaction Codes: Familiarize yourself with relevant transaction codes that may help you manage jobs and clarification cases, such as:
  
  EMMA for Event Management
  SM37 for job monitoring
  SLG1 for application log analysis
  
  
  
  Documentation: Refer to SAP documentation or help files for detailed information on managing jobs and clarification cases in your specific SAP module.
  
  
  User Roles and Permissions: Ensure that you have the necessary permissions to view and modify clarification cases and jobs.
  
  
  Consulting SAP Notes: If the issue persists or if you encounter specific scenarios, consider checking SAP Notes for any known issues or patches related to EMMA085.
  
  
  By following these steps, you should be able to resolve the EMMA085 error and successfully delete the job once all associated clarification cases are handled.