How To Fix EMAIL202 - E-mail ID &1 does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: EMAIL -

• Message number: 202

• Message text: E-mail ID &1 does not exist

What causes this issue?

The address you have entered as sender ID does not exist.

System Response

How to fix this error?

Enter the E-mail address ID using the input help for the field. You
maintain these E-mail addresses in Customizing for Customer
Relationship Management under <LS>Marketing -> Marketing Planning and
Campaign Management -> Personalized Mails -> Maintain Sender Addresses
for E-Mail</>.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EMAIL202 - E-mail ID &1 does not exist ?

  The SAP error message EMAIL202 indicates that the specified email ID does not exist in the system. This error typically occurs when trying to send an email to a recipient whose email address is not recognized by the SAP system.
  Cause:
  
  Non-existent Email ID: The email address you are trying to use does not exist in the SAP system.
  Incorrect Email Format: The email ID may be incorrectly formatted or contains typographical errors.
  Missing User Data: The user associated with the email ID may not have been created or may not have an email address assigned in the user master data.
  Inactive User: The user account may be inactive or locked, preventing the system from recognizing the email ID.
  
  Solution:
  
  Verify Email ID: Check the email address for any typos or formatting issues. Ensure that it is correctly entered.
  Check User Master Data:
  
  Go to transaction code SU01 (User Maintenance).
  Enter the user ID associated with the email address and check if the email address is correctly maintained in the user profile.
  Ensure that the email address is assigned in the "Address" tab of the user profile.
  
  
  Create or Update User: If the user does not exist, create a new user or update the existing user with the correct email address.
  Check User Status: Ensure that the user account is active and not locked. If it is locked, unlock it.
  Email Configuration: Ensure that the email configuration in the SAP system is correctly set up. This includes checking the SMTP settings if emails are being sent externally.
  Testing: After making the necessary changes, test sending an email again to see if the issue is resolved.
  
  Related Information:
  
  Transaction Codes: 
  
  SU01: User Maintenance
  SU10: Mass User Maintenance (if you need to update multiple users)
  
  
  Email Configuration: Check transaction SCOT for email configuration settings.
  SAP Notes: Look for relevant SAP Notes in the SAP Support Portal that may address specific issues related to email sending and user management.
  
  If the problem persists after following these steps, it may be beneficial to consult with your SAP Basis team or SAP support for further assistance.