How To Fix ELA035 - Contact account &1 not authorized for loyalty program &2

SAP Error Message - Details

• Message type: E = Error

• Message class: ELA - Message class for loyalty program

• Message number: 035

• Message text: Contact account &1 not authorized for loyalty program &2

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message ELA035 - Contact account &1 not authorized for loyalty program &2 ?

  The SAP error message ELA035, which states "Contact account &1 not authorized for loyalty program &2," typically occurs in the context of SAP Customer Relationship Management (CRM) or SAP Loyalty Management. This error indicates that the specified contact account does not have the necessary authorizations to participate in the specified loyalty program.
  Cause:
  
  Authorization Issues: The contact account (customer or user) does not have the required authorizations to access or participate in the specified loyalty program.
  Program Configuration: The loyalty program may not be configured to include the contact account, possibly due to segmentation or eligibility criteria.
  Inactive Status: The contact account may be inactive or not properly set up in the system.
  Data Entry Errors: There may be a mistake in the account number or loyalty program ID being referenced.
  
  Solution:
  
  
  Check Authorizations:
  
  Verify the authorization settings for the contact account. Ensure that the account is assigned the necessary roles and permissions to participate in the loyalty program.
  Use transaction codes like SU01 (User Maintenance) to check user roles or PFCG (Role Maintenance) to review role assignments.
  
  
  
  Review Loyalty Program Configuration:
  
  Check the configuration of the loyalty program to ensure that the contact account is eligible. This may involve reviewing the program's segmentation rules and eligibility criteria.
  Use transaction codes like EL01 (Loyalty Program Management) to access and review the loyalty program settings.
  
  
  
  Account Status:
  
  Ensure that the contact account is active and properly set up in the system. If the account is inactive, it may need to be reactivated or corrected.
  
  
  
  Data Validation:
  
  Double-check the account number and loyalty program ID for any typographical errors. Ensure that the correct identifiers are being used in the transaction.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific details on loyalty program configurations and authorization settings.
  
  
  
  Contact Support:
  
  If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting SAP Notes for any known issues related to this error message.
  
  
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide additional troubleshooting steps.
  Transaction Codes: Familiarize yourself with relevant transaction codes for managing loyalty programs and user authorizations.
  User Roles: Understand the roles and authorizations required for users to participate in loyalty programs within your organization.
  
  By following these steps, you should be able to identify the root cause of the ELA035 error and implement the necessary solutions to resolve it.