How To Fix EL710 - Device &1 and AMS &2 do not support on-demand meter reading

SAP Error Message - Details

• Message type: E = Error

• Message class: EL - IS-U meter reading data processing

• Message number: 710

• Message text: Device &1 and AMS &2 do not support on-demand meter reading

What causes this issue?

An on-demand meter reading has been requested for device &V1&, which is
allocated to AMS &V2&. However, neither the device nor the AMS support
this function.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

INCLUDE ISU_VERARB OBJECT DOKU ID TX

How to fix this error?

Check the characteristics of the device or AMS.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EL710 - Device &1 and AMS &2 do not support on-demand meter reading ?

  The SAP error message EL710 indicates that a specific device (identified by &1) and an associated Automatic Meter Reading (AMS) system (identified by &2) do not support on-demand meter reading. This error typically arises in the context of utilities management within SAP, particularly when dealing with meter data management and readings.
  Cause:
  
  Device Configuration: The device may not be configured to support on-demand readings. This could be due to settings in the device master data or the configuration of the AMS.
  AMS Compatibility: The AMS system may not be compatible with the on-demand reading functionality for the specified device type.
  Data Type Issues: The type of data being requested may not be supported by the device or AMS.
  Status of the Device: The device may be in a status that does not allow for on-demand readings (e.g., inactive, not installed, etc.).
  
  Solution:
  
  Check Device Configuration: Review the configuration of the device in the SAP system. Ensure that it is set up to support on-demand readings. This may involve checking the device type and its parameters.
  Verify AMS Settings: Ensure that the AMS system is correctly configured to handle on-demand readings for the specific device type. This may involve checking the integration settings between SAP and the AMS.
  Update Device Status: If the device is inactive or in a status that does not allow for readings, update its status to an active state.
  Consult Documentation: Refer to the SAP documentation or help resources for specific configuration settings related to on-demand meter reading.
  Contact Support: If the issue persists, consider reaching out to SAP support or your system administrator for further assistance.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as EL31 (for meter reading) or EL20 (for device management) to help diagnose the issue.
  User Roles: Ensure that the user attempting to perform the on-demand reading has the necessary permissions and roles assigned in SAP.
  System Logs: Review system logs for any additional error messages or warnings that may provide more context about the issue.
  
  By following these steps, you should be able to identify the root cause of the EL710 error and implement a solution to resolve it.