How To Fix EL565 - Device &1: Meter reading documents exist from conflict resolution cases

SAP Error Message - Details

• Message type: E = Error

• Message class: EL - IS-U meter reading data processing

• Message number: 565

• Message text: Device &1: Meter reading documents exist from conflict resolution cases

What causes this issue?

Internal meter reading documents exist on the transaction date that were
created when resolving a conflict in Japanese Customizing. These meter
reading documents have a special status. They were destroyed by the <LS>
Billing-Related Removal</> transaction and therefore lead to subsequent
problems.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

INCLUDE ISU_VERARB OBJECT DOKU ID TX

How to fix this error?

Delete the meter reading documents that exist on the transaction date
using the reversal function for meter reading.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EL565 - Device &1: Meter reading documents exist from conflict resolution cases ?

  The SAP error message EL565 indicates that there are existing meter reading documents associated with conflict resolution cases for a specific device. This typically occurs in the context of utilities management, particularly in the handling of meter readings and the resolution of discrepancies.
  Cause:
  The error arises when you attempt to perform an action (such as deleting or modifying a device or its associated meter readings) that is not allowed because there are unresolved conflict resolution cases linked to meter reading documents for that device. Conflict resolution cases are typically created when there are discrepancies in meter readings, such as differences between expected and actual readings, or when multiple readings exist for the same period.
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Identify Conflict Resolution Cases: 
  
  Use transaction codes like EL30 (Display Meter Reading Document) or EL31 (Display Conflict Resolution Cases) to identify the specific conflict resolution cases associated with the device in question.
  
  
  
  Review Meter Reading Documents: 
  
  Check the meter reading documents linked to the conflict resolution cases. You may need to analyze the discrepancies and understand why the conflict exists.
  
  
  
  Resolve Conflicts: 
  
  Depending on the nature of the conflict, you may need to:
  
  Adjust the meter readings.
  Create new meter reading documents to correct the discrepancies.
  Close or resolve the conflict resolution cases if they are no longer valid.
  
  
  
  
  
  Delete or Modify Device: 
  
  Once all conflict resolution cases are resolved and there are no outstanding meter reading documents, you should be able to delete or modify the device without encountering the EL565 error.
  
  
  
  Consult Documentation: 
  
  If you are unsure about the steps or need more detailed guidance, refer to SAP documentation or consult with your SAP support team.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as EL30, EL31, EL20 (for meter reading entry), and EL19 (for conflict resolution).
  User Roles: Ensure that you have the necessary permissions to view and modify meter reading documents and conflict resolution cases.
  SAP Notes: Check for any SAP Notes related to this error message for additional insights or patches that may address specific issues.
  
  By following these steps, you should be able to resolve the EL565 error and manage your meter reading documents effectively.