How To Fix EL565 - Device &1: Meter reading documents exist from conflict resolution cases

EL565 - Overview

• Message type: E = Error

• Message class: EL - IS-U meter reading data processing

• Message number: 565

• Message text: Device &1: Meter reading documents exist from conflict resolution cases

What causes this issue?

Internal meter reading documents exist on the transaction date that were
created when resolving a conflict in Japanese Customizing. These meter
reading documents have a special status. They were destroyed by the <LS>
Billing-Related Removal</> transaction and therefore lead to subsequent
problems.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

INCLUDE ISU_VERARB OBJECT DOKU ID TX

How to fix this error?

Delete the meter reading documents that exist on the transaction date
using the reversal function for meter reading.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EL565 - Device &1: Meter reading documents exist from conflict resolution cases ?

  The SAP error message EL565 indicates that there are existing meter reading documents associated with conflict resolution cases for a specific device. This typically occurs in the context of utilities management, particularly in the handling of meter readings and the resolution of discrepancies.
  
  Cause:
  The error arises when you attempt to perform an action (such as deleting or modifying a device or its associated meter readings) that is not allowed because there are unresolved conflict resolution cases linked to meter reading documents for that device. Conflict resolution cases are typically created when there are discrepancies in meter readings, such as differences between expected and actual readings, or when multiple readings exist for the same period.
  
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Identify Conflict Resolution Cases: 
  
  Use transaction codes like EL30 (Display Meter Reading Document) or EL31 (Display Conflict Resolution Cases) to identify the specific conflict resolution cases associated with the device