How To Fix EL535 - You cannot generate SM orders for device information records

EL535 - Overview

• Message type: E = Error

• Message class: EL - IS-U meter reading data processing

• Message number: 535

• Message text: You cannot generate SM orders for device information records

What causes this issue?

A device information record does not contain a service connection
address.
However, the service connection address is a prerequisite for generating
service orders and notifications.

System Response

The system cannot create an service order or service notification.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

EL535 - Details

• The SAP error message EL535, which states "You cannot generate SM orders for device information records," typically occurs in the context of SAP IS-U (Industry Solution for Utilities) when there is an attempt to create service management (SM) orders for device information records that do not meet certain criteria.
  Causes:
  
  Missing or Incomplete Device Information: The device information record (DIR) may not have all the required data filled in, such as installation status or other critical fields.
  Incorrect Status: The device may be in a status that does not allow for the generation of service orders. For example, if the device is marked as inactive or not installed.
  
  Configuration Issues: There may be configuration settings in the system that prevent the generation of service orders for certain types of devices or under certain conditions.
  Authorization Issues: The user may not have the necessary authorizations to create service orders for the specified device.
  
  Solutions:
  
  Check Device Information Record: