How To Fix EL535 - You cannot generate SM orders for device information records

SAP Error Message - Details

• Message type: E = Error

• Message class: EL - IS-U meter reading data processing

• Message number: 535

• Message text: You cannot generate SM orders for device information records

What causes this issue?

A device information record does not contain a service connection
address.
However, the service connection address is a prerequisite for generating
service orders and notifications.

System Response

The system cannot create an service order or service notification.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EL535 - You cannot generate SM orders for device information records ?

  The SAP error message EL535, which states "You cannot generate SM orders for device information records," typically occurs in the context of SAP IS-U (Industry Solution for Utilities) when there is an attempt to create service management (SM) orders for device information records that do not meet certain criteria.
  Causes:
  
  Missing or Incomplete Device Information: The device information record (DIR) may not have all the required data filled in, such as installation status or other critical fields.
  Incorrect Status: The device may be in a status that does not allow for the generation of service orders. For example, if the device is marked as inactive or not installed.
  Configuration Issues: There may be configuration settings in the system that prevent the generation of service orders for certain types of devices or under certain conditions.
  Authorization Issues: The user may not have the necessary authorizations to create service orders for the specified device.
  
  Solutions:
  
  Check Device Information Record: Review the DIR to ensure that all required fields are filled out correctly and that the device is in an appropriate status for generating service orders.
  Review Status: Ensure that the device is in an active and valid status. If it is inactive, consider changing its status if appropriate.
  Configuration Review: Consult with your SAP configuration team to ensure that the settings related to service order generation for devices are correctly configured.
  User Authorizations: Verify that the user attempting to generate the service order has the necessary permissions. If not, work with your security team to grant the required authorizations.
  Consult Documentation: Refer to SAP documentation or notes related to this error message for any specific guidance or updates that may apply to your version of SAP.
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like EL31 (for device information records) or IW31 (to create service orders) to investigate further.
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide patches or updates.
  Support: If the issue persists after checking the above points, consider reaching out to SAP support for further assistance.
  
  By following these steps, you should be able to identify the root cause of the EL535 error and implement a solution to resolve it.