How To Fix EL462 - Device &1, reg. &2: An MR order already exists for move-out date &3

SAP Error Message - Details

• Message type: E = Error

• Message class: EL - IS-U meter reading data processing

• Message number: 462

• Message text: Device &1, reg. &2: An MR order already exists for move-out date &3

What causes this issue?

Device &1&, Register &2&: A meter reading order already exists for
move-out date &3&, however the meter reading reason is not 03 = Final
Meter Reading at Move-In/Out.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Check the data constellation
Cancel the meter reading order that already exists for the move-out date
Create or change the move-out document again

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EL462 - Device &1, reg. &2: An MR order already exists for move-out date &3 ?

  The SAP error message EL462 indicates that there is an issue related to a move-out date for a device (such as a piece of equipment or a utility meter) in the context of a maintenance or service order. Specifically, it suggests that there is already a Maintenance Request (MR) order that exists for the specified move-out date, which is causing a conflict.
  Cause:
  
  
  Existing MR Order: The primary cause of this error is that there is already an existing Maintenance Request order for the same device and registration number for the specified move-out date. This could happen if:
  
  A previous MR order was created but not completed or closed.
  There was an attempt to create a new MR order for the same device and date without resolving the existing one.
  
  
  
  Data Entry Error: Sometimes, this error can occur due to incorrect data entry, such as entering the wrong device or registration number.
  
  
  System Configuration: There may be configuration settings in the SAP system that prevent multiple MR orders for the same device on the same date.
  
  
  Solution:
  
  
  Check Existing MR Orders: 
  
  Use transaction codes like IW38 (for displaying orders) or IW39 (for displaying order lists) to check if there is an existing MR order for the device and date in question.
  If an existing order is found, review its status. If it is still open, you may need to complete or close it before creating a new one.
  
  
  
  Modify or Delete Existing Orders: 
  
  If the existing MR order is no longer needed, consider deleting it or modifying it to accommodate the new request.
  If the order is valid and should remain, you may need to adjust the new MR order's date or details to avoid the conflict.
  
  
  
  Consult with Your SAP Administrator: 
  
  If you are unable to resolve the issue, consult with your SAP administrator or support team. They can provide insights into system configurations or any underlying issues that may be causing the error.
  
  
  
  Review Documentation: 
  
  Check any relevant documentation or user manuals for your specific SAP implementation, as there may be additional guidelines or procedures for handling MR orders.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as IW31 (Create Order), IW32 (Change Order), and IW33 (Display Order) for managing maintenance orders.
  SAP Notes: Look for SAP Notes related to this error message in the SAP Support Portal, as they may provide additional context or solutions.
  User Roles and Permissions: Ensure that you have the necessary permissions to create or modify MR orders in the system.
  
  By following these steps, you should be able to identify the cause of the EL462 error and take appropriate action to resolve it.