How To Fix EL385 - Billing of installation &1 will be suppressed

SAP Error Message - Details

• Message type: E = Error

• Message class: EL - IS-U meter reading data processing

• Message number: 385

• Message text: Billing of installation &1 will be suppressed

What causes this issue?

Billing is already planned for this installation, or even already
carried out, within the interval specified for the meter reading unit
or in the final billing interval specified in table TE410 (parameters
for recording meter reading data). The current order creation or
billing creation has a lower priority than this billing, and is
suppressed as a result.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EL385 - Billing of installation &1 will be suppressed ?

  The SAP error message EL385, which states "Billing of installation &1 will be suppressed," typically occurs in the context of billing for utilities or services in SAP IS-U (Industry Solution for Utilities). This message indicates that the billing process for a specific installation (identified by &1) has been suppressed due to certain conditions not being met.
  Causes:
  
  Missing Billing Data: The installation may not have the necessary billing data, such as meter readings or billing master data.
  Inactive Installation: The installation might be inactive or not in a billing-relevant status.
  Billing Block: There could be a billing block set on the installation or the customer account, preventing billing from occurring.
  Incorrect Configuration: Configuration settings in the billing process may not be set up correctly, leading to the suppression of billing.
  Previous Billing Issues: If there were issues with previous billing cycles, the system may suppress further billing until those issues are resolved.
  
  Solutions:
  
  Check Installation Status: Verify that the installation is active and in a billing-relevant status. You can do this by checking the installation details in the SAP system.
  Review Billing Data: Ensure that all necessary billing data, such as meter readings and billing master data, are complete and accurate.
  Remove Billing Blocks: If there are any billing blocks set on the installation or customer account, they need to be removed. This can be done in the customer master data or installation data.
  Correct Configuration: Review the configuration settings related to billing in the SAP system to ensure they are set up correctly.
  Resolve Previous Issues: If there were issues with previous billing cycles, address those issues first. This may involve correcting data or reprocessing previous bills.
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like EL31 (for installation data) or EL22 (for billing data) to check the relevant information.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Documentation: Refer to SAP documentation for IS-U billing processes to understand the requirements for successful billing.
  
  If the issue persists after checking these areas, it may be beneficial to consult with your SAP support team or a functional consultant who specializes in SAP IS-U for further assistance.