How To Fix EL171 - Error occurred during agent determination

SAP Error Message - Details

• Message type: E = Error

• Message class: EL - IS-U meter reading data processing

• Message number: 171

• Message text: Error occurred during agent determination

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message EL171 - Error occurred during agent determination ?

  The SAP error message EL171, which states "Error occurred during agent determination," typically occurs in the context of workflow processes in SAP. This error indicates that the system encountered an issue while trying to determine the appropriate agent (user or group) responsible for executing a particular task or workflow step.
  Causes of EL171 Error
  
  
  Missing or Incorrect Configuration: The agent determination configuration may be incomplete or incorrect. This can happen if the necessary roles, responsibilities, or organizational assignments are not set up properly.
  
  
  Authorization Issues: The user executing the workflow may not have the necessary authorizations to access the agent determination logic or the relevant objects.
  
  
  Workflow Definition Issues: There may be issues with the workflow definition itself, such as missing steps or incorrect binding of agents.
  
  
  Business Rules: If the agent determination is based on business rules, any errors or misconfigurations in those rules can lead to this error.
  
  
  Technical Issues: There could be underlying technical issues, such as problems with the underlying database or system performance issues.
  
  
  Solutions to EL171 Error
  
  
  Check Configuration:
  
  Review the agent determination configuration in the workflow settings. Ensure that all necessary roles and organizational units are correctly defined.
  Use transaction code SWDD to check the workflow definition and ensure that agent determination is correctly set up.
  
  
  
  Review Authorizations:
  
  Ensure that the user has the necessary authorizations to execute the workflow and access the agent determination logic. You can use transaction code SU53 to analyze authorization issues.
  
  
  
  Debugging:
  
  If you have access to debugging tools, you can debug the workflow to identify where the agent determination is failing. This can provide insights into the specific cause of the error.
  
  
  
  Check Business Rules:
  
  If agent determination is based on business rules, review those rules for any errors or misconfigurations.
  
  
  
  Consult Logs:
  
  Check the workflow logs for more detailed error messages. You can use transaction code SWI1 to view workflow instances and their statuses.
  
  
  
  System Performance:
  
  Ensure that the system is performing well and that there are no underlying technical issues affecting the workflow processing.
  
  
  
  SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes that may address this specific error. There may be patches or updates that resolve known issues.
  
  
  
  Related Information
  
  
  Transaction Codes:
  
  SWDD: Workflow Builder
  SWI1: Work Item Selection
  SWI2_FREQ: Work Item Selection for Recurrent Workflows
  SWI6: Workflow Log
  
  
  
  Documentation: Refer to SAP Help documentation for detailed information on workflow configuration and agent determination.
  
  
  Community Forums: Consider checking SAP Community forums or other user groups for similar issues and solutions shared by other users.
  
  
  By following these steps, you should be able to identify and resolve the EL171 error in your SAP system.