How To Fix EHQ042 - More than one item of information available

SAP Error Message - Details

• Message type: E = Error

• Message class: EHQ - QM: Messages

• Message number: 042

• Message text: More than one item of information available

What causes this issue?

More than one item of information was found that is to be added to the
inspection characteristic. Only one item of information can be added to
an inspection characteristic.

System Response

The information is not added to the inspection characteristic.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EHQ042 - More than one item of information available ?

  The SAP error message EHQ042, which states "More than one item of information available," typically occurs in the context of SAP's Enterprise Asset Management (EAM) or similar modules when a user attempts to access or process information that has multiple entries or records associated with it. This can happen in various scenarios, such as when trying to display or process equipment, notifications, or work orders.
  Cause:
  
  Multiple Records: The error is triggered when the system finds more than one record that matches the criteria of the query or action being performed. For example, if you are trying to retrieve information about a piece of equipment, and there are multiple pieces of equipment that meet the search criteria, the system cannot determine which one to display or process.
  Ambiguous Selection: The selection criteria used in the transaction or report may not be specific enough, leading to multiple potential matches.
  Data Integrity Issues: There may be issues with data integrity or duplicates in the database that cause the system to return multiple records.
  
  Solution:
  
  Refine Selection Criteria: Review and refine the selection criteria you are using to ensure that it is specific enough to return a single record. This may involve adding additional filters or parameters to narrow down the results.
  Check for Duplicates: Investigate the underlying data to check for duplicate entries. If duplicates are found, you may need to clean up the data to ensure that each record is unique.
  Use Unique Identifiers: If applicable, use unique identifiers (such as equipment numbers, order numbers, etc.) to directly access the specific record you need.
  Consult Documentation: Refer to SAP documentation or help resources for the specific transaction or report you are using to understand the expected input and output.
  Contact Support: If the issue persists and you cannot resolve it, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  Related Information:
  
  Transaction Codes: The error may occur in various transaction codes related to EAM, such as IW21 (Create Notification), IW31 (Create Work Order), or others.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions to common problems.
  User Permissions: Ensure that you have the necessary permissions to access the data you are trying to retrieve, as permission issues can sometimes lead to unexpected behavior.
  
  By following these steps, you should be able to address the EHQ042 error and successfully retrieve the information you need.