How To Fix EHPRC_CPM_TASK304 - Selected tasks are not assigned to a valid e-mail configuration

SAP Error Message - Details

• Message type: E = Error

• Message class: EHPRC_CPM_TASK - Messages for Tracker

• Message number: 304

• Message text: Selected tasks are not assigned to a valid e-mail configuration

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message EHPRC_CPM_TASK304 - Selected tasks are not assigned to a valid e-mail configuration ?

  The SAP error message EHPRC_CPM_TASK304 indicates that the selected tasks in the Change Request Management (ChaRM) process are not linked to a valid email configuration. This can occur in the context of SAP Solution Manager when trying to send notifications or alerts related to change requests or tasks.
  Cause:
  
  Missing Email Configuration: The system does not have a valid email configuration set up for the tasks you are trying to process. This could be due to missing settings in the SAP Solution Manager configuration.
  Incorrect Task Assignment: The tasks may not be properly assigned to a valid email configuration, which means that the system cannot determine where to send notifications.
  Transport Management System (TMS) Issues: If the tasks are related to transport requests, there may be issues with the TMS configuration that affect email notifications.
  User Authorizations: The user executing the task may not have the necessary authorizations to access the email configuration settings.
  
  Solution:
  
  
  Check Email Configuration:
  
  Go to the SAP Solution Manager configuration (transaction SOLMAN_SETUP).
  Navigate to the section for Change Request Management and ensure that the email configuration is properly set up.
  Verify that the SMTP settings are correctly configured and that the email server is reachable.
  
  
  
  Assign Tasks to Email Configuration:
  
  Ensure that the tasks you are trying to process are assigned to a valid email configuration. This can usually be done in the task settings or in the configuration for the specific project or change request.
  
  
  
  Review Transport Management Settings:
  
  If the tasks are related to transport requests, check the TMS settings to ensure that they are correctly configured to handle email notifications.
  
  
  
  Check User Authorizations:
  
  Ensure that the user has the necessary authorizations to access and modify email configurations. This may involve checking roles and profiles assigned to the user.
  
  
  
  Test Email Functionality:
  
  After making the necessary changes, test the email functionality to ensure that notifications can be sent successfully. You can do this by triggering a test notification from the system.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Documentation: Refer to the official SAP documentation for Change Request Management and email configuration in SAP Solution Manager for detailed guidance.
  Community Forums: Consider searching or posting in SAP community forums for insights from other users who may have encountered similar issues.
  
  By following these steps, you should be able to resolve the error EHPRC_CPM_TASK304 and ensure that your tasks are properly linked to a valid email configuration.