How To Fix EHPRC_CPM_TASK117 - Name of the contact person (recipient) is not available

SAP Error Message - Details

• Message type: E = Error

• Message class: EHPRC_CPM_TASK - Messages for Tracker

• Message number: 117

• Message text: Name of the contact person (recipient) is not available

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message EHPRC_CPM_TASK117 - Name of the contact person (recipient) is not available ?

  The SAP error message EHPRC_CPM_TASK117, which states "Name of the contact person (recipient) is not available," typically occurs in the context of the SAP Environment, Health, and Safety (EHS) module, particularly when dealing with tasks or notifications that require a contact person to be specified.
  Cause:
  
  Missing Data: The error usually arises when the system expects a contact person's name to be filled in a specific field, but it is either missing or not properly configured.
  Configuration Issues: There may be issues with the configuration of the contact person in the relevant master data or organizational structure.
  User Authorization: The user may not have the necessary permissions to view or assign contact persons.
  Data Inconsistency: There could be inconsistencies in the data related to the contact person, such as an inactive status or missing entries in the relevant tables.
  
  Solution:
  
  
  Check Contact Person Assignment:
  
  Navigate to the relevant transaction or screen where the error occurred.
  Ensure that a contact person is assigned to the task or notification. If not, assign a valid contact person.
  
  
  
  Verify Master Data:
  
  Go to the master data for the contact person (e.g., Business Partner, Employee) and ensure that all required fields are filled out correctly, including the name and any other relevant details.
  Check if the contact person is active and properly linked to the relevant organizational unit.
  
  
  
  Review Configuration:
  
  If you have access, review the configuration settings in the EHS module to ensure that the contact person settings are correctly defined.
  Check if there are any specific settings that might restrict the visibility or assignment of contact persons.
  
  
  
  User Authorization:
  
  Ensure that the user encountering the error has the necessary authorizations to view and assign contact persons. This may involve checking roles and permissions in the SAP system.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific guidance related to the EHPRC module and the handling of contact persons.
  
  
  
  Contact Support:
  
  If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting SAP Notes for any known issues or patches related to this error message.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional troubleshooting steps.
  Transaction Codes: Familiarize yourself with relevant transaction codes in the EHS module that may help in managing contact persons (e.g., BP for Business Partner).
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify and resolve the issue related to the EHPRC_CPM_TASK117 error message.