How To Fix EHPRC_CPM_TASK113 - Cannot determine reply address

SAP Error Message - Details

• Message type: E = Error

• Message class: EHPRC_CPM_TASK - Messages for Tracker

• Message number: 113

• Message text: Cannot determine reply address

What causes this issue?

The reply e-mail address of the requestor is missing or not maintained.
When a task is assigned to an external partner and an XML request is
generated, a "Reply-To" address is put in the XML. Its purpose is to
direct responses from partners to a single point in the system instead
of dispersing them amongst the inboxes of numerous users.
If not explicitly stated otherwise, the information for the XML section
<ZH>DocumentResponder</> is taken from the user data of the user
currently processing the task.

System Response

The XML request generation failed.

How to fix this error?

You can correct the error by doing one of the following:
Maintain your e-mail address in user maintenance (transaction
<DS:TRAN.SU01>SU01</>).
In the Customizing activity <LS>Specify Environment Parameters</>, enter
a value for environment parameter <ZH>COL_EMAIL_REPLY_ADDRESS</>.
Note: If the environment parameter is maintained, it has precedence over
your e-mail address.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EHPRC_CPM_TASK113 - Cannot determine reply address ?

  The SAP error message EHPRC_CPM_TASK113: Cannot determine reply address typically occurs in the context of the SAP Environment, Health, and Safety (EHS) module, particularly when dealing with the management of tasks and notifications. This error indicates that the system is unable to find a valid reply address for a task or notification that is being processed.
  Causes:
  
  Missing Configuration: The reply address may not be configured correctly in the system. This could be due to missing entries in the relevant customizing settings.
  User Profile Issues: The user profile may not have the necessary settings or authorizations to determine the reply address.
  Data Inconsistencies: There may be inconsistencies or missing data in the master data related to the task or notification.
  System Settings: The system settings for communication (like email or messaging) may not be properly configured.
  
  Solutions:
  
  
  Check Configuration:
  
  Navigate to the relevant customizing settings in the SAP system (transaction SPRO).
  Ensure that the reply address is correctly configured for the relevant task types or notifications.
  Verify that the communication settings are properly set up.
  
  
  
  Review User Profiles:
  
  Check the user profile settings to ensure that the user has the necessary authorizations and settings to access the reply address.
  Make sure that the user’s email address or communication method is correctly maintained in their user profile.
  
  
  
  Validate Master Data:
  
  Review the master data related to the task or notification to ensure that all required fields are filled out and that there are no inconsistencies.
  Check if the relevant business partners or contacts are correctly maintained.
  
  
  
  System Settings:
  
  Ensure that the system settings for email or messaging are correctly configured. This includes checking the SMTP settings if emails are being used for notifications.
  Test the communication settings to ensure that they are functioning as expected.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to the EHPRC module for any specific guidance or known issues related to this error message.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. Provide them with the error message details and any relevant logs or screenshots.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SPRO (Customizing), SU01 (User Maintenance), and others that may help in troubleshooting.
  SAP Notes: Search for SAP Notes related to EHPRC and the specific error message for any patches or updates that may address the issue.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify and resolve the issue related to the error message EHPRC_CPM_TASK113.