How To Fix EHPRC_CPM_TASK113 - Cannot determine reply address

EHPRC_CPM_TASK113 - Overview

• Message type: E = Error

• Message class: EHPRC_CPM_TASK - Messages for Tracker

• Message number: 113

• Message text: Cannot determine reply address

What causes this issue?

The reply e-mail address of the requestor is missing or not maintained.
When a task is assigned to an external partner and an XML request is
generated, a "Reply-To" address is put in the XML. Its purpose is to
direct responses from partners to a single point in the system instead
of dispersing them amongst the inboxes of numerous users.
If not explicitly stated otherwise, the information for the XML section
<ZH>DocumentResponder</> is taken from the user data of the user
currently processing the task.

System Response

The XML request generation failed.

How to fix this error?

You can correct the error by doing one of the following:
Maintain your e-mail address in user maintenance (transaction
<DS:TRAN.SU01>SU01</>).
In the Customizing activity <LS>Specify Environment Parameters</>, enter
a value for environment parameter <ZH>COL_EMAIL_REPLY_ADDRESS</>.
Note: If the environment parameter is maintained, it has precedence over
your e-mail address.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EHPRC_CPM_TASK113 - Cannot determine reply address ?

  The SAP error message EHPRC_CPM_TASK113: Cannot determine reply address typically occurs in the context of the SAP Environment, Health, and Safety (EHS) module, particularly when dealing with the management of tasks and notifications. This error indicates that the system is unable to find a valid reply address for a task or notification that is being processed.
  Causes:
  
  Missing Configuration: The reply address may not be configured correctly in the system. This could be due to missing entries in the relevant customizing settings.
  User Profile Issues: The user profile may not have the necessary settings or authorizations to determine the reply address.
  Data Inconsistencies: There may be inconsistencies or missing data in the master data related to the task or notification.
  System Settings: The system settings for communication (like email or messaging) may not be properly configured.
  
  Solutions:
  
  
  Check Configuration:
  
  Navigate to the relevant customizing settings in the SAP system (transaction SPRO).
  Ensure that the reply address is correctly configured