How To Fix EHPRC_CPM_TASK062 - Customer with number &1 does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: EHPRC_CPM_TASK - Messages for Tracker

• Message number: 062

• Message text: Customer with number &1 does not exist

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message EHPRC_CPM_TASK062 - Customer with number &1 does not exist ?

  The SAP error message EHPRC_CPM_TASK062, which states "Customer with number &1 does not exist," typically occurs when the system is unable to find a customer record associated with the specified customer number. This can happen in various scenarios, such as during data entry, processing transactions, or executing reports.
  Causes:
  
  Incorrect Customer Number: The customer number entered may be incorrect or mistyped.
  Customer Not Created: The customer may not have been created in the system yet.
  Customer Deactivation: The customer record may have been deactivated or deleted.
  Data Synchronization Issues: If the system is integrated with other systems, there may be synchronization issues leading to missing customer data.
  Authorization Issues: The user may not have the necessary permissions to view the customer record.
  
  Solutions:
  
  Verify Customer Number: Double-check the customer number for any typographical errors.
  Check Customer Master Data: Use transaction codes like XD03 (Display Customer) or VD03 (Display Customer - Sales Area) to verify if the customer exists in the system.
  Create Customer Record: If the customer does not exist, create a new customer record using transaction codes like XD01 (Create Customer) or VD01 (Create Customer - Sales Area).
  Check Status: If the customer exists but is inactive, you may need to reactivate the customer record.
  Review Authorizations: Ensure that the user has the necessary authorizations to access customer data.
  Consult with IT Support: If the issue persists, consult with your IT support team to check for any underlying system issues or data synchronization problems.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes for customer master data management, such as XD01, XD02, XD03, VD01, VD02, and VD03.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Documentation: Review SAP documentation for customer master data management to understand the processes involved.
  
  By following these steps, you should be able to identify the cause of the error and implement the appropriate solution.