How To Fix EH307 - Remote reconnection not possible for non-AMI devices

SAP Error Message - Details

• Message type: E = Error

• Message class: EH - Messasge class for disconnection and reconnection

• Message number: 307

• Message text: Remote reconnection not possible for non-AMI devices

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message EH307 - Remote reconnection not possible for non-AMI devices ?

  The SAP error message EH307, which states "Remote reconnection not possible for non-AMI devices," typically occurs in the context of SAP IS-U (Industry Solution for Utilities) when dealing with device management, particularly with Advanced Metering Infrastructure (AMI) devices.
  Cause:
  The error indicates that there is an attempt to perform a remote reconnection for a device that is not configured as an AMI device. In SAP IS-U, AMI devices are those that support remote management capabilities, such as remote disconnection and reconnection. Non-AMI devices do not have these capabilities, and therefore, the system cannot perform a remote reconnection operation on them.
  Solution:
  To resolve this error, consider the following steps:
  
  
  Check Device Configuration: Verify the configuration of the device in question. Ensure that it is correctly set up as an AMI device if it is supposed to support remote operations.
  
  
  Review Device Type: If the device is indeed a non-AMI device, you will need to handle reconnection manually or through other means, as remote reconnection is not supported.
  
  
  Update Device Master Data: If the device should be an AMI device, update its master data to reflect this. This may involve changing the device type or updating the relevant settings in the device master record.
  
  
  Consult Documentation: Refer to SAP documentation or your organization's guidelines on device management to ensure that you are following the correct procedures for handling AMI and non-AMI devices.
  
  
  Check for System Updates: Ensure that your SAP system is up to date with the latest patches and updates, as there may be fixes or enhancements related to device management.
  
  
  Contact Support: If the issue persists after checking the above points, consider reaching out to SAP support or your internal IT support team for further assistance.
  
  
  Related Information:
  
  AMI Devices: Advanced Metering Infrastructure devices are capable of two-way communication, allowing for remote monitoring and management.
  Device Management in SAP IS-U: Understanding the differences between AMI and non-AMI devices is crucial for effective device management in the SAP IS-U module.
  SAP Notes: Check SAP Notes for any known issues or additional guidance related to error EH307.
  
  By following these steps, you should be able to address the error and ensure proper handling of device reconnections in your SAP system.