How To Fix EH028 - Status "not processed" is not possible for service order &1

SAP Error Message - Details

• Message type: E = Error

• Message class: EH - Messasge class for disconnection and reconnection

• Message number: 028

• Message text: Status "not processed" is not possible for service order &1

What causes this issue?

The status of service order &V1& does not allow you to change the
status to <LS>not processed</>.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Check the service order.
If necessary, change the status of the service order to <LS>not
processed</> manually.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EH028 - Status "not processed" is not possible for service order &1 ?

  The SAP error message EH028, which states "Status 'not processed' is not possible for service order &1," typically occurs when there is an attempt to set the status of a service order to "not processed," which is not allowed in the system. This can happen due to various reasons related to the configuration of the service order or the current status of the order.
  Cause:
  
  Invalid Status Transition: The service order may already be in a status that does not allow it to be set to "not processed." For example, if the order is already completed or partially processed, changing it to "not processed" may not be valid.
  Configuration Settings: The status profile for service orders may not allow the transition to "not processed." This can be due to the way the status management is configured in the system.
  Business Logic: There may be business rules or logic in place that prevent certain status changes based on the order's current state or other related documents.
  
  Solution:
  
  Check Current Status: Review the current status of the service order. If it is in a status that does not allow for a transition to "not processed," you will need to change it to a valid status first.
  Review Status Profile: Check the status profile assigned to the service order type. Ensure that the status "not processed" is defined and that the transitions to and from this status are correctly configured.
  Consult Documentation: Refer to the SAP documentation or configuration guides for service order management to understand the allowed status transitions.
  Use Transaction Codes: Use transaction codes like IW32 (Change Order) or IW33 (Display Order) to check the order's details and current status.
  Contact SAP Support: If the issue persists and you cannot identify the cause, consider reaching out to SAP support for assistance. They can provide insights based on the specific configuration of your system.
  
  Related Information:
  
  Status Management: Understanding how status management works in SAP is crucial. Each order type can have a unique status profile that defines valid statuses and transitions.
  Service Order Types: Different service order types may have different rules regarding status changes. Ensure you are aware of the specific type you are working with.
  User Authorizations: Ensure that the user attempting to change the status has the necessary authorizations to perform such actions.
  
  By following these steps, you should be able to diagnose and resolve the issue related to the EH028 error message in SAP.