How To Fix EG804 - The specified device cannot be certified at this time

SAP Error Message - Details

• Message type: E = Error

• Message class: EG - IS-U device management

• Message number: 804

• Message text: The specified device cannot be certified at this time

What causes this issue?

You have specified a device that cannot undergo certification or seal
extension due to its certification status.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

INCLUDE ISU_KORR OBJECT DOKU ID TX

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EG804 - The specified device cannot be certified at this time ?

  The SAP error message EG804, which states "The specified device cannot be certified at this time," typically occurs in the context of device management or when dealing with device certification processes in SAP systems. This error can arise due to various reasons, and understanding the cause is essential for finding a solution.
  Causes:
  
  Device Configuration Issues: The device may not be properly configured in the SAP system, leading to certification failures.
  Missing Authorizations: The user attempting to certify the device may lack the necessary authorizations or roles required to perform the certification.
  System Settings: There may be system settings or parameters that prevent the certification process from being completed.
  Device Status: The device might be in a status that does not allow certification (e.g., inactive or not properly registered).
  Technical Issues: There could be underlying technical issues, such as connectivity problems or system errors, that prevent the certification process.
  
  Solutions:
  
  Check Device Configuration: Ensure that the device is correctly configured in the SAP system. Verify all necessary parameters and settings.
  Review User Authorizations: Check the user roles and authorizations to ensure that the user has the necessary permissions to certify the device.
  Examine System Settings: Review the system settings related to device management and certification. Make sure that all required configurations are in place.
  Verify Device Status: Check the status of the device in the system. If it is inactive or not properly registered, take the necessary steps to activate or register it.
  Consult Logs and Traces: Look into system logs or traces for any additional error messages or warnings that could provide more context about the issue.
  Contact SAP Support: If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. They may provide insights specific to your system configuration.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Documentation: Review the official SAP documentation related to device management and certification processes for more detailed guidance.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By systematically addressing the potential causes and following the suggested solutions, you should be able to resolve the EG804 error in your SAP system.